Postponed Event Information

For up-to-date information regarding Coronavirus we recommend visiting the Centers for Disease Control (CDC) found here:  https://www.cdc.gov/coronavirus/2019-nCoV/index.html

Ticketmaster has set up a Help Center to help keep guests updated as to status of cancellation and rescheduling of events.  Ticketmaster Help Center

Ticketmaster will send an email to all ticket purchasers should an event postpone, reschedule or cancel.  313 Presents will also coordinate with the venue box office to send emails to those guests who purchased at the box office and provided an email during the purchase process.  We recommend following venue social channels (Facebook, Twitter and Instagram) for up-to-date announcements as well.

If your event was cancelled, you will receive an email 24 hours after the scheduled event date, at the latest, letting you know your purchase has been refunded due to event cancellation.  In the case that your event was postponed more than one hour before the event is scheduled to start, your parking pass will update automatically to reflect the new event date.  If you’re unable to make the rescheduled event, you’re welcome to cancel your updated pass by following the normal cancellation steps below.

To cancel, simply log into your account online at ParkWhiz.com or in the ParkWhiz app, view your passes and click “cancel”.   You can also do this by using the “cancel” link at the bottom of the pass itself.  Alternatively, just click the “cancel” link from your confirmation email.

Please keep in mind, once the arrival time has passed, all bookings are non-refundable.  Parking purchased on a partner website or as part of a parking package is non-refundable.  Other restrictions apply to hangtag validation.

For additional questions or assistance, please contact ParkWhiz via email at [email protected] or call (888) 472-7594.

We are in regular communications with the Centers for Disease Control (CDC), local, state and federal health departments and agencies, as well as industry partners, leagues and other venues.  We’re monitoring the situation in real time and making recommendations and decisions based on industry best practices, governmental agency recommendations, and knowledge of our people and our business.

For up-to-date information regarding the Detroit Red Wings – please visit: https://www.nhl.com/redwings/news/covid-19-ticketing-policy/c-316213472

For up-to-date information regarding the Detroit Pistons – please visit:    https://www.nba.com/pistons/tickets/covid-19-nba-postponement-faqs-0