--- title: "FAQs" description: "313 Presents is a live entertainment company in Detroit, MI that promotes and produces a variety of live events at multiple venues across southeast Michigan." canonical: "https://www.313presents.com/plan-your-visit/faqs" dateModified: "2026-09-29T14:38:08-04:00" type: "page" --- # FAQs ### Can I bring my purse into the venue? - To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy. - **BAGS LARGER THAN 4” X 6” X 1.5” INCLUDING BAGS ASSOCIATED WITH LAPTOPS, TABLETS, CAMERAS AND BINOCULARS ARE PROHIBITED.** *Single compartment bags, wallets, clutches, fannie packs, and clear bags smaller than 4" x 6" x 1.5" with or without a handle or strap are permitted.* - **Exceptions to this policy include:** Bags required for dietary or medical necessity. Medical necessity includes Diaper bags, Oxygen, Insulin, Epi-pens and other medical devices. ### What time do doors open for a shows and events? - Doors for concerts and general events typically open 60 minutes prior to the scheduled event time. *Please note: Door times are subject to change. All guests are screened upon entry to all venues, so please plan arrival time appropriately.* ### Where can I park? - Olympia Development operates 32 parking facilities within The District Detroit. Plan your trip ahead of time and save up to 25% when you book online with SpotHero at [ParkDistrictDetroit.com](http://ParkDistrictDetroit.com).​​ - Parking is included in your ticket price at our amphitheatres and is offered onsite at the venue. - For venue specific directions, policies and parking maps, please visit [313presents.com/Parking](/plan-your-visit/directions-parking). ### Will events be cancelled due to rain, snow or inclement weather? - All shows are “Rain or Shine” events. Only in extreme inclement weather are shows cancelled or postponed. - Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket). - We encourage you to check social media channels for up-to-date information. - [Follow Little Caesars Arena](https://www.313presents.com/connect/follow-us#LCA) - [Follow The Fox Theatre](https://www.313presents.com/connect/follow-us#FOX) - [Follow Pine Knob Music Theatre](https://www.313presents.com/connect/follow-us#PK) - [Follow Michigan Lottery Amphitheatre](https://www.313presents.com/connect/follow-us#MLA) - [Follow Meadow Brook Amphitheatre](https://www.313presents.com/connect/follow-us#MB) ### What forms of payment are accepted in the venue? - 313 Presents venues no longer accept cash. All points of purchase must be made via credit or debit card only and cash can not be accepted. ### How can I access private club spaces at 313 Presents Venues? - Encore Lounge is accessible via season memberships only. - Trinity Health Ivy Lounge is accessible via season memberships only. - MotorCity Casino & Hotel VIP Club is accessible to season members and guests who have purchased a pass to the club. - VIP Sun Deck is accessible to season members and guests who have purchased a pass to the club. - Fox Theatre Suite Level is accessible to guests with a suite ticket. [Learn More](https://www.313presents.com/premium-seating) [Purchase MotorCity Casino & Hotel VIP Club Access](https://www.ticketmaster.com/michigan-lottery-amphitheatre-at-freedom-hill-tickets-sterling-heights/venue/65757?addOnType=CLUB_ACCESS?camefrom=CFC_313PRE_313web_mccch_club_upgrade_planyourvisitfaq) [Purchase VIP Sun Deck Access](https://www.ticketmaster.com/meadow-brook-amphitheatre-tickets-rochester-hills/venue/65584?addOnType=CLUB_ACCESS?camefrom=CFC_313PRE_313web_mb_deck_upgrade_planyourvisitfaq) ### At what age does my child need to have a ticket? - Age restrictions vary for all other events at 313 Presents venues. - For all Red Wings and Pistons games, guests 2 years of age and older are required to have a ticket. Guests under the age of 2 may sit in a ticketed guest's lap. - For more information please contact us at: 313-471-7000 or [TicketOperations@olyent.com](mailto:ticketoperations@olyent.com) ### Do your venues have a dress code? - Our venues do not exercise a formal dress code, but we encourage guests to dress appropriately based on the event they are attending. ### Do you offer sensory-friendly options? - Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Fifth Third Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests with sensory needs. - Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation. Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads are available to all guests who may feel overwhelmed by the environment. Guests will also have access to sensory areas for those who may need a quieter and more secure environment. Sensory bags may be checked out at Guest Services at each venue the day or night of an event. ### How can I purchase suite tickets? - For additional information on premium seating, please visit [313Presents.com/Premium](/events/premium-seats). - You may also contact the Premium Sales department directly for more information and availability by calling [313-471-7313](tel:313-471-7313) or via email at [premiumsales@313presents.com](mailto:premiumsales@313presents.com) - For suite catering, please call [313-462-8909](tel:313-462-8909) ### Do you give tours of 313 Presents venues? - Little Caesars Arena, The Fox Theatre, and Fifth Third Park group or private venue tours are managed by Ilitch Sports + Entertainment and are available for all occasions including field trips, summer camps, corporate outings,graduations, family reunions and more. - Please visit [313Presents.com/Tours](https://www.313presents.com/plan-your-visit/tour-photo-opportunities) for more details and to submit a tour request. ### How can I purchase tickets for your events? - You may purchase tickets online through [Ticketmaster](https://www.ticketmaster.com/) or by visiting one of our box offices. Please visit [313Presents.com/BoxOffice](https://www.313presents.com/events/box-office) for more information on box office locations and hours of operation. *Please Note: The box offices at Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre are open during the summer concert season only.* - Most presales are only available for purchase online through Ticketmaster and not over the phone or in person at the box office. - Group tickets (usually 10 or more) are sold directly through our Group Sales department. Please visit [313Presents.com/Groups](https://www.313presents.com/events/group-sales) for more information or contact the group sales department directly at [313-471-3099](tel:313-471-3099). Our Ticket Sales Executives are available Monday - Friday from 9 a.m. - 5:30 p.m. ### How do I contact Ticketmaster? - Visit [Ticketmaster.com - Help | Contact Us](https://www.ticketmaster.com/h/customer-service.html%3Ftm_link%3Dhelp_nav_4_contact/) or call [800-653-8000](tel:800-653-8000 ) for customer service. ### I heard my favorite artist will be performing. Why isn’t this event listed on 313Presents.com? Why is the on-sale and ticket pricing information not listed either? - Upcoming events are not listed on 313Presents.com until they are 100% confirmed. Therefore, if you hear of an event coming to a 313 Presents venue – and the event is not yet listed on 313Presents.com – this event is not yet confirmed, and any pertinent event details (on-sale date, ticket pricing information, etc.) are not available at that time. ### I lost something at one of your events. How can I retrieve it? - Found items are turned into the Guest Services Office where guests may inquire about items at any point during the event. - After an event, guests may submit an inquiry at [313Presents.com/LostandFound](https://www.313presents.com/about/contact-us/lost-and-found). ### How can I host an event at one of your venues? - If you are interested in hosting a private event, please call [313-471-3333](tel:313-471-3333) or vist [thedistrictdetroit.com](https://www.thedistrictdetroit.com/private-events) for more information. - If you are interested in hosting a publicly ticketed event, please call [313-471-3200](tel:313-471-3200) for additional information. ### Are tickets still available for a specific event? - Unless you’ve been specifically told a show is sold out, we cannot answer this question. You can find out what’s available at the Box Office or you can check Ticketmaster. ### I am interested in procuring a donation for my charitable event or cause. How do I submit a request? - For information on submitting a donation request, please visit [313Presents.com/Donations](/donation-requests/). ### I would like to purchase accessible seating tickets and/or need to know about elevators. - For accessible seating information, please reference the "Accessibilty Services" section for [each venue](https://www.313presents.com/venue). - You may also call the Accessible Seating information phone numbers below to speak to someone directly. **[Little Caesars Arena](/venue/little-caesars-arena) **- [313-471-7929](tel:313-471-7929) **[Fox Theatre](/venue/fox-theatre)** - [313-471-7929](tel:313-471-7929) **[Fifth Third Park](/venue/comerica-park) **- [313-471-7000](tel:313-471-7000) **[Pine Knob Music Theatre](/venue/dte-energy-music-theatre)** - [313-471-7929](tel:313-471-7929) **[Meadow Brook Amphitheatre](/venue/meadow-brook-amphitheatre) **- [313-471-7929](tel:313-471-7929) **[Michigan Lottery Amphitheatre](/venue/michigan-lottery-amphitheatre-at-freedom-hill)** - [313-471-7929](tel:313-471-7929) **[SOUND BOARD at Motor City Casino](https://www.soundboarddetroit.com/venue.aspx)** - [313-309-4614](tel:313-309-4614)