Postponed Events

Ticketmaster has set up a Help Center to help keep guests updated as to status of cancellation and rescheduling of events.  Ticketmaster Help Center

While the situation surrounding COVID-19 continues to evolve and we prepare to reopen, the health and safety of our guests, staff and artists is the top priority. Unless noted, your event is being sold at full capacity with anticipation that restrictions will be lifted by the time of the event. We continue to work closely with state and local health officials while following capacity guidelines and protocols set forth by the Centers for Disease Control and Prevention. We will monitor protocols and guidelines as they evolve and communicate updates or changes to ticket holders via email, 313Presents.com and our social channels.

Ticketmaster will send an email to all ticket purchasers should an event postpone, reschedule or cancel. 313 Presents will also coordinate with the venue box office to send emails to those guests who purchased at the box office and provided an email during the purchase process. We recommend following venue social channels (Facebook, Twitter and Instagram) for up-to-date announcements as well.

Please visit our Live Nation Refund Policy FAQ page for more information.

If your event was cancelled, you will receive an email 24 hours after the scheduled event date, at the latest, letting you know your purchase has been refunded due to event cancellation.  In the case that your event was postponed more than one hour before the event is scheduled to start, your parking pass will update automatically to reflect the new event date.  If you’re unable to make the rescheduled event, you’re welcome to cancel your updated pass by following the normal cancellation steps below.

To cancel, simply log into your account online at ParkWhiz.com or in the ParkWhiz app, view your passes and click “cancel”.   You can also do this by using the “cancel” link at the bottom of the pass itself.  Alternatively, just click the “cancel” link from your confirmation email.

Please keep in mind, once the arrival time has passed, all bookings are non-refundable.  Parking purchased on a partner website or as part of a parking package is non-refundable.  Other restrictions apply to hangtag validation.

For additional questions or assistance, please contact ParkWhiz via email at help@parkwhiz.comor call (888) 472-7594.

We are in regular communications with the Centers for Disease Control (CDC), local, state and federal health departments and agencies, as well as industry partners, leagues and other venues.  We’re monitoring the situation in real time and making recommendations and decisions based on industry best practices, governmental agency recommendations, and knowledge of our people and our business.

To learn more about safety measures being taken at our venues, visit Health and Safety Protocols.