Little Caesars A-Z Guide

Headquartered in The District Detroit, 313 Presents is a joint venture between Ilitch Sports + Entertainment and Pistons Sports & Entertainment. 313 Presents is Detroit's premier live entertainment company. Inspired by the soul of Detroit, 313 Presents promotes and produces concerts, theatrical productions, sporting events and family shows at six world-class venues across southeast Michigan including Little Caesars Arena, Fox Theatre, Comerica Park, Pine Knob Music Theatre, Meadow Brook Amphitheatre, and Michigan Lottery Amphitheatre.

The Detroit Red Wings Foundation 50/50 Raffle, presented by Michigan First Credit Union, takes place at every Red Wings home game. There are kiosks and walking raffle sellers throughout each concourse, as well as on the Blue Cross Suite Level. Tickets can be purchased through the end of the second intermission and all transactions are cashless. The winning raffle ticket will be announced during the third period. Proceeds benefit the Detroit Red Wings Foundation, Little Caesars Amateur Hockey League, and local nonprofit organizations. Winning raffle tickets can be redeemed at the Guest Services Office outside PORTAL 10. For more information, please visit DetroitRedWings.com/5050.

All guests at Little Caesars Arena are subject to the Guest Code of Conduct. Fans who engage in verbal abuse of an entertainer, player, coach, referee, other event participant, another guest, or event staff that is obscene, profane, racial or otherwise objectionable, or that interferes with the event is prohibited.

For more information on accessible tickets, parking and more, see Accessibility Services here.

All restrooms within Little Caesars Arena have accessible stalls.

Accessible seating can be purchased through all announced ticket sales locations, based on availability.

Additional companion seating may be purchased based on availability by calling 313-471-7929. All entrances are accessible. We have accessible seating available at every price point in the arena. If a guest requires accommodation after their ticket purchase, they should contact the XFINITY Box Office for assistance. If the guest is at the arena and needs to be relocated, they should start at the XFINITY Box Office across from Portal 5 (the external XFINITY Box Office is located at the corner of Woodward Ave. and Sproat St. adjacent to the Chevrolet Entry Northeast) for assistance.

To access your ticket account for Little Caesars Arena events please visit each entity’s website below:
- DetroitRedWings.com/MyAccount
- Pistons.com/MyAccount
- 313Presents.com/MyAccount

2645 Woodward Ave, Detroit, MI 48201

See Sponsorship Opportunities.

For all Red Wings and Pistons games, guests 2 years of age and older are required to have a ticket. Guests under the age of 2 may sit in a ticketed guest’s lap provided they do not obstruct the view of other guests. Age restrictions vary for all other events at Little Caesars Arena. For more information, please call 313-471-7000.

Detroit Metropolitan Airport is the closest major airport to Little Caesars Arena and is recommended if you are flying in to visit us.

To help ensure guest safety and enjoyment of games and events at Little Caesars Arena, sitting or standing in the aisles or in the stairways is prohibited. We ask that guests refrain from leaning against rails throughout the venue. Guests will be asked to return to their assigned ticketed seat. We also ask that fans refrain from walking in the aisles during play.

Guests must be at least 21 years of age to purchase and consume alcoholic beverages. Guests are not permitted to bring alcohol into the arena and no alcohol is permitted to leave the facility. Alcohol cut-off times vary by event. Please contact the nearest concessions stand for more information regarding alcohol cut-off times. Little Caesars Arena reserves the right to change or modify the alcohol policies at any time. All guests who appear to be 30 years of age or younger will be required to show valid government-issued picture identification before purchasing alcoholic beverages. Guests will be limited to two alcoholic beverages per purchase.

Rich with the storied tradition of the Red Wings, Pistons and Detroit’s incredible musical heritage, Little Caesars Arena features state-of-the-art technology, fan amenities geared toward creating memorable experiences, innovations throughout and active community spaces like a streetscape inspired concourse and an outdoor plaza with a massive video wall.

Assisted listening devices are available at the Guest Services Office on the street level concourse outside PORTAL 10. The devices operate on an FM system. Guests wishing to check out a device must leave a driver’s license or credit card, which will be returned upon receipt of the device in the same condition. Devices are distributed on a first-come, first-served basis and are provided free of charge.

There are seven ATMs inside Little Caesars Arena, at the following locations:

Street Level Concourse:

• Outside PORTAL 2
• Outside PORTAL 9
• Outside PORTAL 20

Suite Level:

• Adjacent to the Huntington Legends Club

Upper Concourse:

• Outside PORTAL 27
• Outside PORTAL 49
• Outside PORTAL 61

Please Note: We are a cashless venue. Conveniently convert your cash to a Visa card with NO FEES or extra charges at a Reverse ATM kiosk. After you insert your cash into the kiosk, the dispensed card will hold the exact value as the cash you inserted. Your Visa card can be used to make purchases at the venue and at ANY LOCATION that accepts Visa.

There are three Reverse ATM kiosk locations within Little Caesars Arena:

Street Level Concourse:

• Inside the Little Caesars Arena XFINITY Box Office
• Outside PORTAL 9

Upper Concourse:

• Outside PORTAL 58

Professional and/or commercial cameras with interchangeable or detachable lenses are not permitted. Guests are asked to refrain from standing in aisles or obstructing others from viewing the game while taking pictures. Per our bag policy, any camera bags larger than 4" x 6" x 1.5" are not permitted. For select performances, a strict no camera policy will be enforced and guests will be informed.

For more information on authentic Red Wings and Pistons autographs, game-used and game-worn items, visit the Team Store on gamedays on the Little Caesars Arena concourse near the Meijer Entry SW near PORTAL 13/14. Guests can also email MLutz@DelawareNorth.com for more information.

If at any point your car breaks down on Olympia property, inform one of our parking attendants or call 313-725-3848 and they will be happy to assist you.

Autographs for a Cause is a program that supports charitable causes close to the hearts of Red Wings players, in partnership with the Detroit Red Wings Foundation. Through this program, fans are invited to send hockey cards, pucks and/or photos (8”x10” or smaller) through the mail for players to autograph in exchange for a donation to benefit the player’s charity of choice. For more information, please visit DetroitRedWings.com/Autographs.

Pistons players make several appearances throughout the season at various locations for sponsors and promotional events. Fans seeking autographs can visit Pistons.com for further details.

Changing tables are available in all Family Restrooms.

Family restrooms are available at the following locations:

• On the street level concourse outside PORTALS 9 and 14, as well as in the mothers room outside PORTAL 20. Also between PORTALS 4 & 5.
• Three family restrooms are located throughout the Blue Cross Suite Level.
• On the upper concourse outside PORTALS 24, 39/40, 41/42, 59 and 61.
• On the Michigan First West Gondola Level.
• On the event level in the Comerica Players Club as well as near the southeast elevators near the Zamboni tunnel (only during concerts)
• On the club level inside the Rehmann Club and the MotorCity Casino Club.

Little Caesars Arena does not distribute or issue backstage passes for any event.

Single-compartment bags, wallets and clutches smaller than 4" x 6" x 1.5" with or without a handle or strap are permitted. Bags, purses, clutches larger than 4” x 6” x 1.5” are prohibited.

Exceptions to this policy include bags, wallets and clutches needed due to medical necessity. Medical necessity includes diaper bags, breast pumps, oxygen, insulin, epi-pens and other medical devices.

Medical or diaper bags must measure smaller than 14” x 14’ x 6’ and are required to be x-rayed upon entry at either the Meijer Entry NW or Comerica Entry NE.

During a Red Wings game, when the puck is in play, all guests are encouraged to use courtesy and restrict movement in the aisles. Please refrain from walking up and down the aisles as this obstructs other guests’ view of the game action. You should travel to and from your seat only during stoppage in play.

During a Pistons game when the basketball is in play, all guests are encouraged to use courtesy and restrict movement in the aisles, but will be allowed to walk up and down the aisle during game action.

Bally Sports Detroit is the television home for Detroit Red Wings all season.

Bally Sports Detroit is the television home for the Detroit Pistons basketball all season. Tune in for exclusive Pistons pregame and postgame content.

Banners and signs are subject to event, please reference the event Facebook page. Banners and signs may not obstruct the view of guests, must be show-related and may not contain objectionable subject matter or be commercial in nature. Please see the Code of Conduct for a full list of prohibited language. Banners and signs may not be attached to the building or hung over railings. Little Caesars Arena reserves the right to remove any banner at any time. Any wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material and that is more than 11” x 17” in length are not permitted.

There are a variety of domestic, craft and international beers available at Little Caesars Arena. Craft cocktails are also available throughout the arena. Please ask a event colleague for specifics regarding bar options. Some options are listed on the following page: 

• 1701 Pub 
• Bud Light Bar 
• Canadian Club Bar 
• Craft Cocktail Bar 
• Founders Bar 
• Goose Island Pub 
• Jack Daniel’s Bar
• Labatt Blue Zone 
• Via Sports Bar Presented by New Amsterdam

The BELFOR Training Center is the official practice facility of the Detroit Red Wings. It is also home to Little Caesars Amateur Hockey. For more practice facility rental information, please see Ice Rentals.

Guests are permitted to bring binoculars into Little Caesars Arena to enhance their overall experience. Per our bag policy, any binocular bag larger than 4" x 6" x 1.5" is not permitted.

See Scoreboard Messaging.

To book an event, please email Booking@313Presents.com.

Guests are not permitted to bring outside bottles or liquid containers (glass, plastic and aluminum), except juice boxes with children in your party or for medical needs.

The XFINITY Box Office at Little Caesars Arena is located on Woodward Avenue, adjacent to the Chevrolet Entry Northeast. Will Call is located within the Box Office. The Customer Service ticketing office adjacent to the Meijer Entry Southwest is open before events to assist with any ticketing issues. You cannot buy tickets or pick them up from Will Call here. Temporary Box Office parking is located at the Temple West Garage. There will be a 20-minute grace period for guests who park in the garage so they can visit the Box Office. 

HOURS: Monday - Friday 11:00 AM - 5:30 PM

Saturdays and Sundays of event days 11:00 AM - one hour after event begins

Closed on non-event Saturdays and Sundays

For the most up to date information regarding Detroit Red Wing Broadcasting please visit NHL.com/RedWingsBroadcast

For Detroit Piston television broadcasting please visit NBA.com/PistonsBroadcast

For radio broadcasting, visit NBA.com/PistonsRadio

If your seat breaks at any point during an event, contact the nearest event colleague and they will address the situation immediately.

The Budweiser Biergarten, which is outside the arena between PORTALS 17 and 18, is a large outdoor area that features a spacious patio and lawn area for various public and private events, along with a glass-enclosed, four-season pavilion bar – the Budweiser Lounge – with a retractable roof and walls to accommodate all types of weather. The Budweiser Biergarten is open to all ticketed guests during events.

See Parking.

Point-and-shoot cameras are allowed into Little Caesars Arena on game days.

Professional &/or commercial cameras with interchangeable or detachable lenses are not allowed. No video recorders or flash photography is allowed. Camera policies vary for events, concerts and other shows.

To inquire on what is permitted for a particular event, please contact us at 313-471-7000.

Canadian Currency (CAD) in cash-free form will be accepted and valued at a rate in relation to the United States Dollar (USD). Canadian currency will only be accepted at The XFINITY Box Office, concessions stands and UWM District Market.

We are a cashless venue. Conveniently convert your cash to a Visa card with NO FEES or extra charges at a Reverse ATM kiosk. After you insert your cash into the kiosk, the dispensed card will hold the exact value as the cash you inserted. Your Visa card can be used to make purchases at the venue and at ANY LOCATION that accepts Visa.

There are three Reverse ATM kiosk locations within Little Caesars Arena.

Street Level Concourse:

• Inside the XFINITY Box Office
• PORTAL 9

Upper Concourse:

• PORTAL 58

Make a memory at Little Caesars Arena! Guests in attendance may receive personalized certificates for: Anniversaries, Birthdays, First Game or Concert. Certificates may be picked up for free at the Guest Services Office located across from PORTALS 10, 20 or 67.

For information regarding Red Wings donation requests, please visit 313Presents.com/RedWingsDonations

For information regarding Pistons donations, please visit 313Presents.com/PistonsDonations

For information and to submit a donation request for tickets to a 313 Presents event, please visit 313Presents.com/Donations

There are four options for club seating: Comerica Players Club, MotorCity Casino Club, Huntington Legends Club and Rehmann Club.

For more information for Red Wings game night access, please contact a Ticket Sales or Service Executive at 313-471-7575.

For more information for Pistons game night access, please contact a Premium Sales Executive at 313-471-2260

Little Caesars Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies.

• Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event
• Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists, or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm
•  Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Little Caesars Arena reserves the right to prohibit anything deemed inappropriate
• Do not fight, throw objects or attempt to enter or interfere with the performance area
• Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages
• Sit only in your ticketed seat and show your ticket when asked by venue personnel
• Do not exit with the expectation to re-enter the venue after scanning of tickets • Refrain from smoking inside the venue. Little Caesars Arena is a non-smoking venue Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to utilize our text assist tool and/or share any concerns during the event with our venue personnel as soon as possible. Visit one of our Guest Services Offices near PORTALS 10, 20 or 67, or text LCAHELP along with your location and issue to 313-513-HELP (4357).

Note that LCAHELP text assistance is only available during events.

Guests with a comment, compliment or concern may express it in person during events at Little Caesars Arena at the Guest Services Offices near PORTALS 10, 20 and 67.

Guests can also report comments, compliments and concerns anonymously by texting "LCAhelp" and your message to 313-513-HELP (4357).

During non-event times, guests may also provide feedback by filling out this form https://www.313presents.com/connect/contact-us

The Red Wings, Pistons and 313 Presents are committed to providing information on Red Wings community impact, please visit DetroitRedWings.com/Community.

For more information on Pistons community relations, please visit Pistons.com/Community.

There is a wide variety of food options available within Little Caesars Arena. Several different stands offer Detroit fan favorites such as Classics, The Coop, 313 Grill Co., and National Coney Island.

The Classics stands offer the common items, hot dogs, popcorn and nachos.

The Coop stands feature hand-cut fries and hand battered crispy chicken tenders.

The 313 Grill Co. stand offers a variety ranging from specialty fresh grilled burgers and local Italian sausages to loaded french fries.

National Coney Island offers a classic coney from the world-famous National Coney Island.

The highlight, Little Caesars Pizza stands, offer traditional rounds, Italian cheese bread, deep-dish style pizza and Caesars chicken wings.

Detroit House, a three-option concept also on the main concourse reflecting the lifestyle of urban Detroit.

Enjoy authentic Detroit Street food in the taste of the Middle East with chicken shawarmas, tacos from Detroit’s Mexicantown or a bite to eat from rotating local food vendors.

On the upper concourse, high points of in-house smoked brisket and pulled pork come together at Bert’s BBQ stand. Neighboring this is Sail Away to Creole Isle, where you can enjoy homemade Jerk Chicken, Jambalaya, or Yellow Chicken Curry.

Hanging string lights set the mood at Taqueria with street-style tacos and burrito bowls. The upstairs pub, 1701, poses a relaxed atmosphere fit for any craft beer lover and simple dinner folk.

Please ask a concessions staff member for exact locations of specific stands or food items, or visit a Guest Services Office outside PORTAL 10, 20 or 67.

Little Caesars Arena Main Line 313-471-7000

Accessible Seating/Special Accommodations 313-471-7929

Event Group Sales 313-471-3099

Detroit Red Wings Tickets 313-471-7575

Detroit Pistons Tickets and General Information 313-PISTONS

Detroit Pistons Group Sales 313-771-0098

Lost & Found Form: 313Presents.com/LostAndFound

Coolers are not permitted.

Please see Sponsorship Opportunities.

Our basketball court is made of maple from Dollar Bay in Michigan’s Upper Peninsula. The vendor is Horner Flooring, a Michigan-owned company.

To inquire about reserving time on the Pistons court, please contact 313-771-0098 or GroupSales@Pistons.com.

MasterCard, Visa, Discover and American Express are accepted throughout Little Caesars Arena.

Delaware North Detroit SportService is the concessionaire, fine dining, catering, restaurant and retail provider at Little Caesars Arena.

For a visitor's guide that lists various hotels, restaurants and other general Detroit information, please call 800-DETROIT (338-7648) or go to VisitDetroit.com.

The Detroit Pistons Community & Social Responsibility mission is to use the game of basketball as a vehicle for change that will inspire and impact the community. The four pillars of focus are education, health & fitness, mentoring and equality, with the flagship program of Basketball of All serving as the primary community initiative. The Detroit Pistons Foundation administers funds for charitable purposes in the metro Detroit region. For more information, please visit Pistons.com/Foundation.

The Detroit Red Wings host an exclusive Fantasy Camp to give participants the chance of a lifetime to spend three days on and off the ice with their favorite Hockeytown legends. For more information please visit us here.

The Detroit Red Wings "Little Wings" program, presented by Meijer, provides a unique multi-week opportunity for children ages 5-9 to learn the game of hockey. Little Wings includes six one-hour sessions of on-ice instruction and a full set of Little Wings-branded hockey equipment for a low cost. To learn more about registration, please visit DetroitRedWings.com/LittleWings.

Diaper bags are permitted into Little Caesars Arena. Diaper bags must measure smaller than 14” x 14” x 6” and will be screened via X-ray at the following entries Meijer Entry SW, Huntington Entry NW, Comerica Entry NE and the tunnel connecting the Little Caesars Garage on the Club Level.

To ensure fan safety, we reserve the right to refuse admittance of any item deemed hazardous or suspicious. Guests will be asked to return all restricted items back to their vehicle.

Please visit the Guest Services Offices outside PORTAL 10, 20 or 67 for information and assistance. This information is also available at any concession stand.

Please see Charitable Donations/In-Kind Donations.

Doors for Red Wings and Pistons games typically open 90 minutes prior to game time. Doors for concerts and general events typically open 60 minutes prior to the scheduled event time.

Door times are subject to change.

There are drinking fountains at the following locations:

Street Level Concourse: PORTALS 1, 4, 10 and 13

Upper Level Concourse: PORTALS 21, 29 and 62

Drones are not permitted in or around Little Caesars Arena.

Tickets purchased or transferred via the Ticketmaster platform or our venue box offices will always have priority over tickets obtained through non-affiliated secondary ticket market providers. We cannot verify authenticity of tickets outside of the Ticketmaster environment.

Located in the heart of The District Detroit and alongside Woodward Avenue, The UWM District Market is currently only open M-F, 9 a.m. -2 p.m. to the public and during events (for ticketed guests). It is comprised of five fresh food concepts.

Coffee House which serves a variety of coffee styles.

The Garden offers all the healthy essentials for crafting your own salad as well as fresh blended protein smoothies.

Homemade offers daily house-seasoned varietal meat sandwiches and house made soup selections.

La Cocina offers a reflection of ‘Mexican street food’ fare known for its tacos, burritos, bowls and walking tacos.

The Patio Grill offers a signature wagyu Detroit-style coney dog along with sausages, burgers, cheese curds, chicken tenders, soft-serve ice cream and fresh hot French fries in three styles.

The Bar offers a collection of local premium spirits, Michigan craft beer, frozen cocktails, and wine.

This bar works at a fast pace to service high-volume crowds gearing up before a game. This bar fare is ultimately known for grabbing a drink before games or grabbing another round between periods.

There are 10 publicly accessible elevators in the arena, near the four main entries.

See Evacuation Procedure.

If you would like to join our team, employment opportunities are listed at IlitchCompanies.com/Careers.asp.

There is no standard end time for concerts. Red Wings and Pistons games tend to last anywhere from two and a half to three hours.

There are four main entrances to the arena. They are the Chevrolet Entry Northeast, Comerica Entry Southeast, Meijer Entry Southwest and Huntington Entry Northwest. There is also a VIP entry from the Trinity Health Garage straight into the Blue Cross Lounge.

To ensure the highest level of safety and security, all guests are subject to a security screening upon entering Little Caesars Arena. See Prohibited Items.

There are escalators in the northeast, southeast and southwest corners of the arena, which connect the Street Level Concourse to the Upper Concourse. There will be an attendant at each escalator to ensure everyone’s safety. To ensure easy traffic flow for guests, the direction of each of our three escalators is dependent upon the timing of each event. Please see an attendant for timing information. Elevators and stairs are conveniently located in near proximity.

If there is an emergency situation that might cause a delay of the event or an evacuation of the venue, please direct your attention to the scoreboard or event colleague for assistance. Guests with special needs should contact the nearest event colleague for assistance.

Guests at Little Caesars Arena are encouraged to take the following steps:

• Be aware of your location at Little Caesars Arena at all times
• Identify the two exits closest to your seats
• Listen and watch for instructions from the PA system, Scoreboard or Event Colleague

In the event of an emergency, Little Caesars Arena asks that all fans act calmly, cooperate with event colleagues and are mindful of all guests in their area.

To ensure all our fans receive the full value of their ticket investment, only those with a ticket for a particular seat can occupy that seat. Our Event Colleagues will be checking tickets to safeguard each guest's investment as a ticketed seat holder.

Family restrooms are available at the following locations: 

• On the street level concourse outside PORTALS 9 and 14, as well as in the mothers room outside PORTAL 20. Also between PORTALS 4 & 5. 
• Three family restrooms are located throughout the Blue Cross Suite Level.
• On the upper concourse outside PORTALS 24, 39/40, 41/42, 59 and 61
• On the Michigan First West Gondola Level • On the event level in the Comerica Players Club as well as near the southeast elevators near the Zamboni tunnel (only during concerts)
• On the club level inside the Rehmann Club and the MotorCity Casino Club

See Code of Conduct.

See Comments, Compliments, Concerns.

For the safety and enjoyment of all, guests are reminded to not interfere with a ball or puck in play or trespass playing surface or performance area. Interference and trespassing are prohibited by Little Caesars Arena policy and a City of Detroit Ordinance. Persons who violate this ordinance are subject to ejection from the arena and/or criminal prosecution.

General fan mail for the Red Wings can be mailed to:

Player Name c/o Detroit Red Wings

2645 Woodward Ave., Detroit, MI 48201

The Red Wings do not accept outside items for autographs unless they are for the Autographs for a Cause program (please see Autographs for more information).

General fan mail for the Pistons should be mailed to:

Player/Personality Name c/o Detroit Pistons,

6201 Second Ave. Detroit, MI 48202

Little Caesars Arena is unable to accept artist fan mail.

Red Wings and Pistons players, management and staff are not responsible for anything sent to the organization. This includes responses or the return of items. All fan mail must be sent via mail. We do not accept items personally delivered to Little Caesars Arena.

For non-emergency attention from a Little Caesars Arena event colleague, text LCAHELP to 313-513-HELP (4357). Standard message and data rates may apply.

There are two Medstar First Aid stations inside Little Caesars Arena. They are located outside PORTAL 20 on the street level concourse and outside PORTAL 67 on the upper concourse.

See Certificates.

First game certificates are available for Red Wings games at the Kids Club kiosk outside PORTAL 14 through the first intermission. After the first intermission, these certificates can be found at the Guest Services Office outside PORTAL 10, 20 or 67.

For Detroit Pistons games, first game certificates can be found at the Guest Services Office outside PORTAL 10, 20 or 67.

Also see Certificates.

See Dietary Requirements and Restrictions.

See Non-Profit Concession Stands.

For some events, there is a general admission seating section. This is a first-come, first-served area. There is no general admission at Red Wings and Pistons games.

Gift cards are not available at this time.

See Dietary Requirements and Restrictions.

The Michigan First West Gondola is designed to entertain from the most unique vantage point imaginable. Perched above the action, the Gondola will give you and your guests an experience few venues today can provide. The ability to cater the space means fans can enjoy great food and drink without ever leaving their seats. We do not recommend guests with a fear of heights purchase Gondola seating.

Contact the Red Wings Group Sales Department at 313-471-7575 or Group.Sales@Hockeytown.com. The Group Sales kiosk is on the street level concourse in the southwest corner of Little Caesars Arena outside PORTAL 14 for Red Wings games.

Contact the Pistons Group Sales Department at 313-771-0098 or GroupSales@Pistons.com. The Group Sales kiosk is on the street level concourse in the southwest corner of Little Caesars Arena outside PORTAL 9 for Pistons games

For general event group sales, call 313-471-3099.

Committed to creating memorable sports and entertainment experiences, Guest Connect is designed to engage colleagues in all departments and levels to deliver exceptional service in the form of responsiveness, helpfulness, sincere interest, assurance and empathy. The program is founded on the “Five Points of Common Sense for Memorable Events” to include:

Great First Impression
Understand & Empathize
Exceed Expectations
See It Through
Thank Them

For more information on the Guest Connect program, visit Guest Connect.

The Guest Services Office is on the street level concourse outside PORTALS 10 and 20. There is also a Guest Services Office on the upper concourse outside PORTAL 67.

Healthy options are offered throughout the arena. Look for the St. Joseph Mercy Health System Healthy Choice logo on menus around the arena.

During an event, guests requiring assistance should contact the nearest crowd manager, uniformed police officer, event colleague or a representative at a Guest Services Office near PORTAL 10, 20 or 67. For non-emergency assistance please text LCAhelp, your issue and location to 313-513-HELP (4357). During non-event times, please call 313-471-7000.

Please see Youth Hockey

Detroit’s favorite sports bar and venue for the ultimate Detroit Tigers fan, Hockeytown Café is open year-round in The District Detroit on Woodward Avenue. Hockeytown Café is next to the Fox Theatre, near the Fisher Theatre, Ford Field and a skip over from Comerica Park.

The Huntington Bank Red Patrol plays a critical role in creating unforgettable experiences for fans at Red Wings games. Red Patrol Members assist in the coordination and execution of in-game elements that include promotions, welcomes, etc., as well as engaging with fans throughout their experience. In addition to Red Wings home games, the Red Patrol also assists with several events in The District Detroit and throughout the community.

To rent the practice ice or arena ice, please contact Jamie Clark-Drewke at 313-471-7138 or email Jamie.Clark@Hockeytown.com.

The ice surface measures 200 feet by 85 feet. The ice is only one inch thick.

United States residents must present a valid Michigan driver’s license, state ID card, passport or military ID, which indicates the patron to be at least 21 years of age (expired licenses, damaged licenses and driver’s licenses which do not have photos will not be accepted) to purchase alcohol. International visitors must present a valid passport that shows the guest to be at least 21 years of age (expired/ damaged passports or any other form of identification will not be accepted). Passports must be in english to be accepted.

Please be aware that a pucks or balls can be propelled into the spectator area with enough force to cause serious injury.

Stay alert at all times in the seating area. If you are injured, please ask the nearest event colleague for help and directions to a medical station.

Little Caesars Arena guests assume all risk and danger incidental to the games of hockey and basketball – including, specifically, but not exclusively, the danger of being injured by a puck, hockey stick or basketball, and agree that Little Caesars Arena, the NBA, NHL and their affiliates and employees, the participating clubs, their agents and players are not liable for injuries from such causes.

Little Caesars Arena rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket). Should a decision be made to cancel or postpone an event, information will be posted immediately through the venue’s social media outlets.

Visit the Red Wings Kids Club kiosk outside PORTAL 14 at Red Wings home games. Children may register for the exclusive Red Wings Kids Club. For more information on the Red Wings Kids Club, call 313-471-7482 or visit DetroitRedWings.com/KidsClub.

Laptops are not allowed in the arena. Please See Prohibited Items for a full list.

Laser pointers and other laser devices are not allowed inside Little Caesars Arena.

Please See Prohibited Items for a full list.

The arena has seven levels. Two of which are the main concourses. There is public access to every level of the arena, although not in all areas.

Arena Levels:

• EL – Event Level
• CL – Club Level
• 1 – Street Level Concourse
• 2 – Blue Cross Suites
• 3 – Upper Concourse
• 4 – Labatt Blue Club
• 5 – Michigan First Gondolas

Please be advised that lasers, mist and strobe lights, or any combination of those, may be used during any given event.

The BELFOR Training Center, the practice rink of the Red Wings, is the home of Little Caesars Hockey, with world-class amenities available to all Little Caesars AAA Hockey players. The major goal of Little Caesars Hockey is to develop well-rounded student athletes, both on and off the ice, through instruction, discipline and positive feedback provided by outstanding coaches. For more information, visit LittleCaesarsHockey.com or LCAHL.org.

Little Caesars pizza is served on the north and south end of the arena on both the Street Level Concourse and Upper Concourse.

There are no public lockers at Little Caesars Arena.

Found items are turned into the Guest Services Office outside PORTAL 10 on the Street Level Concourse. Guests may inquire about items at any point during the event. After an event, guests may inquire here.

If you become separated from your child or family member during an event, please seek the nearest event colleague. When bringing children to an event, it is always helpful to make sure the children have their contact information, ticket and seat location with them at all times.

The Pistons' mascot is Hooper. To contact Hooper for autographs, photo submissions or general messages, email PistonsEntertainment@Pistons.com For appearance bookings, in-game visits or general questions, visit Pistons.com/Hooper.

Concert merchandise is available for sale the night of each event at multiple locations throughout the venue.

Team merchandise for Detroit Red Wings and Detroit Pistons can be purchased at the Team Store adjacent to the Meijer Entry Southwest and other retail kiosks throughout the venue.

Red Wings media credentials can be requested by calling 313-471-7599. You must be an accredited member of the media, on assignment, to be considered for a credential.

Pistons media credential requests and press inquiries should be directed to the Public Relations Department at PistonsPr@Pistons.com. Credential requests must be submitted at least 24 hours in advance of game time.

All media credential requests for concerts should be directed to 313 Presents publicity department at PR@313Presents.com. All requests received by 313 Presents will be forwarded to the tour publicist/band management and are subject to show policies.

To nominate an active or veteran service member at a future Red Wings game, please visit us here to complete the nomination process.

This is a once-in-a-lifetime opportunity for Mites and Mini-Mites to experience life as a professional hockey player and skate in front of 20,000 fans at Little Caesars Arena! The Mini Wings scrimmage or shootout takes place during intermissions at Red Wings home games. If you have questions, please call Jamie Clark-Drewke at 313-471-7138 or email Jamie.Clark@Hockeytown.com.

All events at Little Caesars Arena will be using mobile ticketing as the primary method of entry. Mobile ticketing allows fans to use their smartphone or mobile device as a game ticket, providing access to the venue through a barcode that is scanned from a device’s screen. The Ticketmaster technology allows for convenient online transfer and re-sale of tickets and provides a user-friendly platform for the online management of tickets.

Please see Nursing Mothers.

For more information please visit us here.

During hockey games at Little Caesars Arena, protective netting is hung above the glass behind each goal. This limits the number of pucks that leave the ice and end up in guest areas. This does not eliminate the chance of a puck going into the stands. Please stay alert at all times and do not go up and down the aisles until the puck is no longer in play.

Air horns, fog horns, bullhorns, thunder sticks, cowbells, bells, horns, kazoos, whistles, vuvuzelas, didgeridoos or any other type of noisemaker that is deemed offensive or dangerous to guests or players are prohibited.

Thunder sticks may be allowed at specific sporting events, if distributed by the sports teams.

We have several groups that work for various non-profit organizations in the Metro Detroit area. They can be found in Little Caesars stands, Classics, 313 Grills, Popcorn and Gelato, and some additional locations around the arena.

For the comfort of nursing mothers, there is a Mothers Room on the street level concourse outside PORTAL 20. This location includes a sink, microwave, refrigerator and private curtained areas with electrical outlets. There is also a family restroom inside this area for your convenience. Breast pumps are permitted inside the arena. If you have any questions about related items, please call 313-471-7000.

The Red Wings shoot twice on the goal on the south side of the arena (Sections 113-118/PORTALS 8-15).

Outside food and beverage is not permitted. For children or medical purposes, individual sized food and beverage are allowed. Guests with special medical or religious dietary requests will be accommodated.

Please see Parking.

For certain 313 Presents events, there is a parents lounge available for parents whose children have tickets, but do not have tickets themselves. This is simply a waiting area for parents with no view of the show. Guests without tickets may not enter the arena bowl at any time. For more information please call 313-471-7000.

For more information, please visit us here.

See Contact Information

Visit Pistons.com/Entertainment to learn about your favorite Pistons entertainers and request an appearance today.

Pistons Power Squad will enhance your Pistons game night experience by coordinating giveaway and pregame activities throughout the season.

To request a Red Wings player appearance, please contact the Red Wings Community Relations Department at DetroitRedWings.com/ContactUs

There are no appearances on game days. To request a Pistons player appearance, please contact the Detroit Pistons Community Relations Department at 313-PISTONS.

Red Wings and Pistons pocket schedules are available at the Guest Services Office outside PORTAL 10 on the street level concourse and other various locations inside Little Caesars Arena, as well as participating sponsor locations throughout metro Detroit.

You can also download the full Red Wings schedule at DetroitRedWings.com and the full Pistons schedule at Pistons.com.

Little Caesars Arena uses a PORTAL system as the primary way for guests to locate their seats. PORTAL signage is located near the seating “portals” or passageways into the arena seating area.

There are 82 PORTALS inside Little Caesars Arena.

• PORTALS 1-20 are on the street level concourse.
• PORTALS 21-72 are on the upper concourse.
• PORTALS 73-77 are in the Labatt Blue Club.
• PORTALS 78-82 are in the Michigan First Gondolas.

Look on your ticket for PORTAL and a corresponding number. Each PORTAL provides a unique entry point that leads, in most instances, to two seating sections – one to the left and one to the right. Once you approach your PORTAL, you will see secondary section signage that indicates whether to go left or right.

Please Note: PORTAL numbers are included on most tickets. However, two premium spaces at Little Caesars Arena – Blue Cross Suites and Huntington Legends Club do not have PORTALS.

The Red Wings are proud to host “Waiting in the Wings” youth hockey games prior to home games. These 50-minute games provide Mini-Mite through Bantam teams the opportunity to skate on the home ice of the Red Wings prior to most every Red Wings home game. For more information, call 313-471-7138 or email Jamie.Clark@Hockeytown.com.

For more information on Detroit Red Wings premium areas, please visit us here. 

For more information on Detroit Pistons premium areas, please visit us here.

For more information on 313 Presents premium areas, please visit us here.

Little Caesars Arena premium seating options provide unmatched, first-class experiences in one of the newest sports and entertainment venues in the world. Suite, loge and gondola holders can entertain in style with private spaces, concierge services and pre-ordered food and beverage options from some of the best seats in the house. For Red Wings premium seating options, please visit us here. For Pistons suite and courtside options, please visit us here. or call 313-771-0124 for more information.

Gain access to exclusive presales and ticket offers for our premier concert and event locations. Be the first to know about contests, special events, breaking news and more by signing up at 313Presents.com/StayConnected.

Please see Venue Rental.

For a full list of prohibited items at Little Caesars Arena, please visit: https://www.313presents.com/venue/little-caesars-arena/little-caesars-rules-policies

Throughout the Red Wings and Pistons seasons, each team hosts several exciting giveaway nights. Each giveaway is different, with some being available on a first-come, first-served basis. Each guest may only claim one giveaway item per ticket, per night, unless otherwise noted. Ticket holders who are not in attendance the night of a giveaway are not eligible for giveaways. Giveaway locations are typically located by the main building entrances.

There are no public phones at Little Caesars Arena.

The nearest bus stop to Little Caesars Arena is at the corner of Woodward Ave. and Sproat St.

The QLINE is a rail system that covers a 3.3-mile stretch along Woodward Ave., from Grand Blvd. to Congress St. The nearest QLINE stop to Little Caesars Arena is at Sproat St. There is also a stop at Grand Circus Park that lets you connect to the Detroit People Mover. Details on rates, hours of operation, stops and services can be found at QLineDetroit.com

The Detroit People Mover runs in a circle throughout the downtown area. It stops near the city’s main bus depot and stops near major buildings downtown. For more information, call 313-224-2160 or visit https://www.thepeoplemover.com

Guests are asked to return pucks that are launched into occupied seating areas to the nearest event colleague and are asked to be cautious and courteous to other fans when collecting a puck. At no time is a puck allowed to be thrown back onto the ice. The ticket holder assumes all risk and danger incidental to the game of hockey, including specifically, but not exclusively, the danger of being injured by pucks, sticks, etc.

To listen to Red Wings and Pistons radio broadcasts, tune in to FM 97.1 The Ticket.

There is no re-entry into Little Caesars Arena.

There are recycling bins throughout the arena on all levels.

There are no refunds for Red Wings, Pistons or event tickets. All sales are final. Playoff ticket refunds will be issued for any un-played postseason games. For online or in-person purchases, refunds will be delivered via method of payment. If you purchased tickets through a third party retailer, please contact them for refund and exchange information.

The four restaurants at Little Caesars Arena are: 

• PointsBet Sports Bar  
• Mike's Pizza Bar
• The Mixing Board
• UWM District Market

For more information please visit us here.

There are restrooms throughout every level of the arena. If you cannot find a restroom, please ask the nearest event colleague and they will direct you. Please see Family Restrooms for information on their exact locations. Note that family restroom are the only locations with changing tables.

See Team Store.

See Parking.

For Detroit Red Wings schedule information, please visit DetroitRedWings.com/Schedule.

For Pistons schedule information, please visit Pistons.com/Schedule.

For 313 Presents schedule of events, please visit 313Presents.com/Events

• More than 13,500 square feet of total LED display space.
• This seamless centerhung scoreboard provides a 360-degree experience for fans.
• 16.5 million LEDs throughout the entire arena, inside and out.
• 6,020 square-foot centerhung system.

To have a birthday, anniversary, special occasion or welcome message displayed on the Little Caesars Arena Scoreboard for Red Wings games, please visit us here and submit the form. Messages must be submitted at least 24 hours prior to the preferred game date. Messages require a minimum donation of $75 to the Detroit Red Wings Foundation.

Birthday messages are available and displayed during halftime at Pistons home games only. A $75 minimum donation to the Detroit Pistons Foundation is required for a Birthday Message. Please visit us here for specific timing and pricing. Scoreboard messaging is not available at concerts or events.

There are a variety of Little Caesars Arena ticket packages available. For more information on Red Wings season tickets, please call 313-471-7575 or visit us here. For more information on Pistons season memberships, please call 313-PISTONS or visit us here.

When looking towards the playing surface, all seats are numbered in a clockwise pattern. Seat 1 is the first seat at the right end of the row.

The arena seats around 20,000 for hockey games, 21,000 for basketball and seating options vary for all other events.

All guests are required to have a ticket for their seat. Guests may be asked to show their tickets for entry into the ticket holder’s specific section.

“If You See Something, Say Something™” is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity. If you see something suspicious, please report it to an event colleague.

Little Caesars Arena has partnered with KultureCity to make all events hosted at the arena sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Sensory bags, equipped with noise canceling headphones, fidget tools and verbal cue cards are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available. Guests wishing to check out a sensory bag may do so at the Guest Services Offices located at PORTALS 10, 20, and 67. Guests wishing to check out a sensory bag must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory bag in the same condition.

Sensory bags are distributed on a first-come, first-served basis and are provided free of charge. For those who may need a quieter and more secure environment, guests also have access to quiet areas including the Budweiser Biergarten (Located between PORTALS 16-18) and the Mothers Room (Located near PORTAL 20). Please see the Mothers Room attendant for more information. KultureCity has named Little Caesars Arena the 2021 Sensory Inclusive Venue of the Year.

Service animals are welcome into Little Caesars Arena. The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as “any dog [or miniature horse] that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition." C.F.R. § 35.104 and § 36.104 (2010).

Please see Accessible Services for more information

A sign language interpreter can be provided, however, a three-week notice is required before an event. To request a sign language interpreter, please fill out this form.

Little Caesars Arena is a smoke-free venue. Re-entry is prohibited.

DETROIT RED WINGS

Facebook: @DetroitRedWings

Twitter: @DetroitRedWings

Instagram: @DetroitRedWings

Snapchat: @OfficialDRW

DETROIT PISTONS

Facebook: @DetroitPistons

Twitter: @DetroitPistons

Instagram: @DetroitPistons

Snapchat: @NBAPistons

LITTLE CAESARS ARENA

Facebook: @LittleCaesarsArena

Twitter: @LCArena_Detroit

Instagram: @LittleCaesarsArena

THE DISTRICT DETROIT

Facebook: @TheDistrictDetroit

Twitter: @DistrictDetroit

Instagram: @DistrictDetroit

313 PRESENTS

Facebook: @313Presents

Twitter: @313Presents

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Little Caesars Arena property without Little Caesars Arena approval.

See Merchandise and Team Store

Are you looking for a place to hold your next company meeting or luncheon? How about a unique place for a wedding reception or trade show? Areas of Little Caesars Arena are available for rent, subject to availability. For more information or to book an event, please email Special.Events@OlyEnt.com or call 313-471-7104.

For information on corporate partnership opportunities, please contact Melissa Brennan at Melissa.Brennan@OlyEnt.com.

For information on corporate partnership opportunities with the Detroit Pistons, please call Wes Weir at 313-771-7672 or email WWeir@Pistons.com.

The set-up for each concert or event stage can be found on Ticketmaster.com.

There are stairways at all four corners of the arena to provide access to the upper levels. A stairway from the Street Level Concourse to the Blue Cross Suite Level is located at PORTALS 10 and 11.

Strollers and baby/infant carriers are not permitted in Little Caesars Arena.

Suites A-Q can be accessed on the Street Level Concourse on the east and west sides of the arena. Suites 1-48 can be accessed via the NW, NE, and SW elevators/staircase. A stairway from the Street Level Concourse to the Blue Cross Suite Level is located at PORTALS 10 and 11.

The Blue Cross Suites are on the Street Level Concourse as well as on the Blue Cross Suite Level. For information about leasing or renting a suite for Red Wings games or events, please visit us here. For information about purchasing a suite for Pistons games, please email us at PremiumInfo@Pistons.com or call 313-771-0124.

Tailgating is prohibited in surrounding parking lots operated by Olympia Development of Michigan before, during or after games and events at Little Caesars Arena.

The Team Store inside Little Caesars Arena is where Detroit fans gear up for game day. The Team Store is currently open on event days only. It features all the latest Detroit Pistons and Detroit Red Wings fashion trends. The Pistons have options for everybody from newborns to adults, featuring The Detroit Bad Boys collection, arena-exclusive items, authentic team jerseys, novelties and much more! The Red Wings also have gear for fans of all ages. Authentic game-used merchandise, autographed merchandise, official matchup puck of the game, arena-exclusive items, game-worn jerseys and more all highlight a piece of Red Wings history to take home. Red Wings products can be ordered over the phone at 313-462-8418 or directly at the store. Pistons products can be ordered over the phone, directly at the store or online at PistonsLockerRoomStore.com. The annual Team Store Summer Sale pops up over the summer where fans can take advantage of the best deals and discounts of the year. Make sure to follow @ShopHockeytown on Instagram, Facebook and Twitter for the latest pop-up deals and events.

Little Caesars Arena is home to both the Detroit Red Wings and the Detroit Pistons.

See Broadcasting.

During event hours, guests can confidentially text LCAhelp, your issue and location to 313-513-HELP (4357).

Please see Code of Conduct.

See Charitable Donations/In-Kind Donations.

Please see Box Office.

Red Wings and Pistons Season Ticket Holders can sell their tickets through NHL TicketExchange or NBA TicketExchange respectively. Resale of tickets above face value without express written permission is strictly prohibited and may be in violation of applicable state and local laws.

Please see Mobile Ticketing for more information.

To contact the Red Wings Ticket Sales and Service Office, please call 313-471-7575. The Ticket Service Kiosk is on the Street Level Concourse outside PORTALS 7 and 8 (outside the UWM District Market).

To contact the Pistons Member Services Department, please call 313-771-0143.

Tickets for Little Caesars Arena events may be purchased through the Little Caesars Arena XFINITY Box Office or through Ticketmaster at Ticketmaster.com.

Red Wings tickets may also be purchased through NHL TicketExchange. These sources are the only authorized ticket-selling agents of Little Caesars Arena. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source. Guests must always have their tickets on their person when attending an event. To inquire about ticket packages during a game, please visit the Ticket Sales kiosk on the Street Level Concourse in the southeast corner of the arena outside PORTAL 14 for Red Wings games. There is also a Ticket Sales kiosk on the Upper Concourse outside PORTALS 41 and 68. For information on Red Wings tickets, visit us here.

For information on Pistons tickets, visit us here or call 313-PISTONS. To inquire about ticket packages during a game, please visit the Ticket Sales kiosk on the Street Level Concourse in the southeast corner of the arena outside PORTAL 14 for Pistons games.

Ticketmaster convenience fees vary by event but are waived if you purchase tickets in person at the Little Caesars Arena Box Office or Fox Theatre Box Office.

Little Caesars tours are now available on a first come, first served basis. Cost for tours is $20 per person per venue and the minimum group size is (4) four. Guests three and under are free with the purchase of an adult ticket. Guests must fill out the form HERE to request a tour.

Umbrellas are allowed, except pointed-tip umbrellas.

See Dietary Requirements and Restrictions.

See Dietary Requirements and Restrictions

To book a private event, please call 313-471-7104 or email Special.Events@OylEnt.com.

Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection. See Code of Conduct.

See Accessibility

For Red Wings general information, visit DetroitRedWings.com.

For Pistons general information, visit Pistons.com.

For The District Detroit general information, visit DistrictDetroit.com.

For 313 Presents event information, visit 313Presents.com.

Wheelchairs are available at each entrance for transportation to and from the seating areas. Upon arena entry, please ask an event colleague for wheelchair assistance and they will be happy to help you. Wheelchairs are not available for individual use during events. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the doors. In the event of a medical emergency in which wheelchair service is required, please contact the nearest event colleague. Guests are permitted to bring their own wheelchairs to Little Caesars Arena, if you need assistance please ask an event colleague.

Little Caesars Arena has free public Wi-Fi access, presented by XFINITY. To connect:

• Open your phone’s settings application
• Select the “Wi-Fi” option in your settings menu
• Connect to The District Detroit XFINITY
• Start using wireless internet connection

Will Call is within the XFINITY Box Office located on Woodward Avenue, adjacent to the Chevrolet Entry Northeast.

The Customer Service Ticketing office adjacent to the Meijer Entry Southwest is open before events to assist with any ticketing issues. Will call is not available at the Customer Service Ticketing office.

For more information on Pistons Academy youth basketball programming, please contact Aaron Smith at 313-771-7436 or Asmith@Pistons.com.

For more information, please visit https://www.nhl.com/redwings/community/youth-hockey/programs