Fox Theatre

The Fox Theatre Box Office is currently closed and an opening date is TBA. For more information regarding postponement, rescheduled and canceled events, please visit our All Event Status Updates page or refer to the Ticketmaster Help Desk. 

If you would like to contact the box office or make an appointment with a representative please click here.

Please note: The XFINITY Box Office at Little Caesars Arena is now open.
Please click here for Box Office hours and Covid-19 Box Office Policies for Visitors.

Accessible Entry

• The Fox Theatre has one main entrance that is located on Woodward between Montcalm and Columbia St. This entry is accessible. There are usually 7 walkthrough magnetometers at this entrance as well as the option of hand wands or pat down screening if necessary.
• For some events, the Fox Theatre offers an accessible entrance that guests with disabilities can utilize from Montcalm St. There are 2 walkthrough magnetometers at this door as well as hand wands and pat down screening if necessary.

 Accessible Drop Off

• The designated Accessible Drop Off / Pick Up location is on Woodward at Columbia.
• Stopping directly in front of the theatre doors is prohibited as it blocks the Q-Line train tracks. Guest’s will be asked to pull forward if stopping in this area.
• Guests can request wheelchair assistance from our Doorman or Guest Services team if needed.

View Map

Accessible Parking 

• Are available in the Fox Theatre Parking Garage, as well as the surrounding Olympia-owned parking lots. These spots are available on a first-come, first served basis, at the going event rate.

Assisted Listening Devices

• Available at the Guest Service desk. The devices operate on an FM system. Guests wishing to check out a device must leave a driver’s license or credit card, which will be returned upon receipt of the device in the same condition. Devices are distributed on a first-come, first-served basis and are provided free of charge.

Elevators

• There are elevators for guests to use in the lobby to the right of the grand staircase. 

Sensory Kits & KultureCity

• The Fox Theatre has partnered with KultureCity to make all events hosted at the arena sensory inclusive. This new initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment.
• Guests wishing to check out a sensory bag from our Guest Service desk must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory bag in the same condition.
• Sensory bags are distributed on a first-come, first-served basis and are provided free of charge. The Guest Services desk is stationed in the main lobby just inside the doors on the far left (if you are facing the main entrance). This is where Guests with disabilities can go to request assisted listening devices, KultureCity bags and access to a quiet room if needed.

Sign Language Interpreters

• To request a sign language interpreter, please email [email protected]  A four-week notice is required before an event.

Ticket Concerns & Exchanges:

• If you are having challenges with your seats or tickets, please see one of our Guest Services colleagues at the Guest Services Desk located in the Grand Lobby. 

Wheelchairs

• Available for transportation to and from the seating areas.
• Upon arrival, please ask any staff member for wheelchair assistance and they will be happy to help you.
• Wheelchairs are not available for individual use during events. Wheelchairs are assigned on a first-come, first-served basis for transport either to seats or back to the doors by a member of our guest services team.
• In the event of a medical emergency in which wheelchair service is required, please contact the nearest staff member.
• Guests are welcome to bring their own wheelchairs to The Fox Theatre.  

To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.

Exceptions to this policy include bags needed due to medical necessity including diaper bags, breast pumps and other medical devices. Medical bags must measure smaller than 14" x 14" x 6" and be screened at a designated entrance.

Single compartment wallets smaller than 4.5" x 6.5" x 1", with or without a handle or strap are permitted.

Generally, cameras, tablets, audio recorders and video recorders are not permitted in the Fox Theatre; this policy, however, is altered to accommodate the preference of the artist or show. To inquire if cameras, tablets, audio or video recorders are permitted for a particular event, please contact us at 313.471.7000.

All found items are submitted to our Corporate Security Department following the event; please contact (313) 471-6490 to inquire or guests can click this link to submit a missing item.

For additional information about hosting a private event please contact the Private Event Sales Department at 313-471-3333 or [email protected]

Food & beverage is not permitted to be brought into the venue.

Please refrain from utilizing cellular phones in the Auditorium.

For the comfort and safety of our guests, the Fox Theatre and its surrounding areas are non-smoking, including e-cigarettes, and re-entry to the theatre after exiting is not allowed.

ATM's are located on the Main Floor and Mezzanine levels of the theatre on the left and right sides of the building.

While the situation surrounding COVID-19 continues to evolve and we prepare to reopen, the health and safety of our guests, staff and artists is the top priority. Unless noted, your event is being sold at full capacity with anticipation that restrictions will be lifted by the time of the event. We continue to work closely with state and local health officials while following capacity guidelines and protocols set forth by the Centers for Disease Control and Prevention. We will monitor protocols and guidelines as they evolve and communicate updates or changes to ticket holders via email, 313Presents.com and our social channels.

Select performances prohibit late seating; therefore, please allow adequate time to arrive at the theatre, undergo security screening and find your appropriate seats. It is recommended guests plan to be seated at least sixty (60) minutes prior to the scheduled show time. Once a performance has begun, guests may be seated in an alternate location – or not seated – until an appropriate interval in the performance. This policy will be implemented and adjusted as necessary to minimize disruption to select performances.

To ensure the highest level of safety and security, all guests are subject to a courteous screening upon entering the Fox Theatre; security measures include screening via a walk-through metal detector and bag inspections. Please note, all personal belongings are subject to inspection and prohibited items discovered during security inspections must either be returned to the owner’s vehicle or discarded. Items will not be held for later pick-up.

Visit the Fox Theatre Volunteer page for more information

Fox Theatre is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies. 

• Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event 
• Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists, or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm
• Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Fox Theatre reserves the right to prohibit anything deemed inappropriate
• Do not fight, throw objects or attempt to enter or interfere with the performance area
• Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages 
• Sit only in your ticketed seat and show your ticket when asked by venue personnel
• Do not exit with the expectation to re-enter the venue after scanning of tickets
• Refrain from smoking inside the venue. Fox Theatre is a non-smoking venue 

Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to visit the Guest Services Desk in the Grand Lobby.

The health and safety of our guests, staff and performers is our first priority. Please visit our Health & Safety Protocol page for more information.

Health and Safety Protocols