Mobile Tickets

The District Detroit App will no longer be available as the primary method for managing event tickets for 313 Presents. Guests are encouraged to download the Ticketmaster app moving forward. Mobile ticketing is the primary method of entry and tickets are no longer printed.

  • Download the official Ticketmaster App for iOS or Android to manage your tickets purchased thru Ticketmaster.com.
  • Guests that acquired tickets through one of our venue box offices can visit 313Presents.com/MyAccount to log into your 313 Presents ticket management account.

Ticketmaster Support

FAQS

What is the cost for managing mobile tickets?

Managing tickets through the respective mobile platforms is free. There are no costs to view, transfer or donate your event tickets.

How do I get The Ticketmaster App?

Download the official The Ticketmaster App from the App Store for iOS or The Google Play Stor for Android.

If I can't download The Ticketmaster App, can I still access my mobile tickets?

Yes. You can always access your tickets in your 313 Presents Account Manager via your smartphone's Internet browser at any time.

Can I access my tickets for Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre at Freedom Hill through The District Detroit App?

Yes. We highly encourage guests to download and utilize The Ticketmaster App to manage their 313 Presents event tickets. We also encourage you to add your tickets to Apple Wallet or Google Pay before arriving. Tap “Add to Apple Wallet” or “Save to phone” to add tickets to your mobile wallet.

Can I still print tickets as a PDF file?

No. The "print-at-home" functionality in Ticketmaster.com and 313 Presents Account Manager is no longer available for any events at 313 Presents venues.

If I don’t have access to a smartphone, how do I access my tickets?

If you don't have access to a smartphone, please visit the appropriate venue box office the day of the event to get your tickets. 

What does a mobile ticket look like?

Tickets viewed on a smartphone will have a rotating barcode along with the regular ticket information – event date and time, PORTAL (for Little Caesars Arena events), section, row and seat. Additional information is also on the “back” of a mobile ticket by clicking “ticket details” on bottom right of the screen. Tickets in a mobile wallet do not have a barcode. They have all of the event information on them as well as the section, row and seat, and they say “Hold Near Reader”

If I am a Season Member, Prime or Group ticket holder, how will I receive my mobile tickets?

Access to mobile tickets is via Ticketmaster Account Manager login at 313Presents.com/MyAccount from a smartphone. You can also access via The Ticketmaster App.

Can I have multiple tickets stored on a single smartphone?

Yes. Once you select the event you're attending, you can view all your tickets by swiping left or right. We recommend transferring your tickets in advance to your friends and family, so each person can scan their ticket upon entry.

Can I use a screenshot of my tickets to enter the venue?

No. Screenshots of tickets will not be accepted. You can access your tickets from The Ticketmaster App or on your phone's browser.

Can I manage my tickets on event day?

Yes. You may view barcodes on your mobile device or transfer tickets online up to the start of an event. We recommend viewing and saving your tickets to your phone's digital wallet in advance, in the case of unexpected WiFi or signal interruptions.

What if my phone breaks, dies or gets lost or stolen prior to entering the venue?

Please visit the appropriate venue box office to have your tickets printed. You will need to present a valid photo ID that matches the name on your account.

What if I forgot my password?

On the login screen, click "Forgot Password?" then enter the email address on your account. Once you submit, check your email for a link to reset your password.

For more information on how to reset your Ticketmaster account password, please click here.

What if I am not attending the event but the tickets are purchased under my name?

If you purchased tickets for a relative, friend or client, simply transfer your tickets to them. Click the "Transfer" button on the tickets and enter the recipient's information. After the transfer is sent, the recipient will receive an email notification to accept their tickets. Once accepted, the tickets will appear in the recipient's 313 Presents account.

If the recipient does not have a 313 Presents account to accept a ticket transfer, they can easily create an account to accept tickets.

Please Note: Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you cannot get into the event with those tickets.

Can I enter the venue with multiple tickets for more than one person using one smartphone?

If all members of your party are present at the time of entrance, you may enter the venue with one smartphone. The ticket holder can access multiple tickets on their phone and swipe to scan each ticket. We recommend that you transfer tickets to your friends and family prior to the event for easy access into the venue.

I accidentally sent my tickets to the wrong email address. Can I reclaim them?

You may only cancel the ticket transfer if the tickets have not been accepted by the recipient. If they have been accepted, you cannot to cancel, and the recipient must transfer the tickets back to you. Once canceled, you may re-send the tickets to the correct email.

What if I lose connectivity/can’t connect to my account at the venue?

While complimentary wireless access is available at Little Caesars Arena and in The District Detroit, we encourage you to download the tickets to your digital wallet before heading to the event. Because we do not have complimentary wireless access at the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre at Freedom Hill, we do encourage you to download the tickets to your digital wallet (Apple Wallet, Google Pay, etc.) before heading to the event as cellular service may not be reliable. 

What is the cutoff to transfer tickets?

Tickets may be transferred up to and throughout the event, you are attending. Once the ticket is scanned at the gate, however, it will no longer be available for entry into the venue. 

Is my information secure?

313 Presents and the venue managing partner, Olympia Entertainment, use the highest security measures available to ensure your personal information is protected. The information provided is utilized for event purposes only and is not sold to any third-party entities.

If I would like further help understanding managing tickets, who do I contact?

If you have any questions, please directly contact a box office representative at TICKETOPERATIONS@OLYENT.COM. We're happy to help.

 

You may also review the Ticketmaster Account Manual for more information. 

How do I learn about mobile ticketing for the Detroit Red Wings and Detroit Pistons games?