Pine Knob Music Theatre A-Z Guide

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A

Accessibility

For more information on accessible tickets, parking and more, please see the Accessibility Services section located at 313Presents.com/PineKnob

Accessible Restrooms

The accessible restroom is within stage right concessions. Guests can also use the restroom inside First Aid.

Accessible Seating/Companion Seating

Please see Accessibility.

Account Manager

To access your ticket account for Pine Knob Music Theatre events, please visit 313Presents.com/MyAccount

Age Requirements

  • Guests 2 years of age and older are required to have a ticket. Guests under the age of 2 may sit in a ticketed guest’s lap provided they do not obstruct the view of other guests.
  • Age restrictions to attend event may vary for events at Pine Knob Music Theatre.
  • For more information, please call 313-471-7000.

Airports

The Bishop International Airport is the closest major airport to Pine Knob Music Theatre and is recommended if you are flying in to visit us.

Aisle Policy

To help ensure guest safety and enjoyment of events at Pine Knob Music Theatre, sitting or standing in the aisles, on the ramps or in the stairways is prohibited. We ask that guests refrain from leaning against rails throughout the venue. Guests will be asked to return to their assigned ticketed seat.

Alcohol

  • All alcohol purchases must be accompanied by a valid state-issued driver’s license or ID, passport or military ID.
  • You must be 21 years of age to purchase or consume any alcohol. Service of alcoholic beverages is limited to two drinks per person, per purchase.
  • Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the venue with alcohol purchased inside any 313 Presents venue.
  • Drink limit and cut-off time will vary depending on the event.

Amenities

Items for sale are located inside the UWM West Entrance and near the Trinity Health VIP Entrance and often include:

  • Blankets
  • Binoculars
  • Rain Poncho
  • Waterproof Tarp
  • Umbrella
  • Insect Repellent
  •  Sun Screen
  • Flashing Necklace
  • Cell Phone Charging Battery
  • Roses
  • Disposable Lighter
  • Flip Flops
  • Advil/Tylenol/Antacids
  • Ear Plugs
  • Lawn chairs are available for rent for $5 plus a $5 refundable deposit

Assisted Listening Devices

We offer Assisted Listening Devices to any guests that require them. They can be checked out at the Guest Service Offices at the Ally East & UWM West Plaza.

ATMs

  • Pine Knob Music Theatre is a cashless venue.  All points of purchase must be made via credit or debit card only and cash can not be accepted
    • Although, in the event you may need cash for other purposes, there are three ATM's inside the venue that can be found at the following locations:
      • Near the First Aid location inside the Ally East entrance
      • Near the main concession area inside the Ally East entrance on the upper concourse
      • Near both the stage left and stage right concession stands

 

Audio/Video Recording Devices

Audio/video recording devices are prohibited for all Pine Knob Music Theatre events. For questions on specific events, call 313-471-7000.

Auto Assitance

If you experience any issues with your vehicle, please contact an Event Colleague and they will be happy to assist you.

Baby Changing Tables

There are changing tables in the men's and women's upper east restrooms, as well as the women's restrooms by the stage left, stage right and Ally east box office.

Backstage Access

Pine Knob Music Theatre does not distribute or issue backstage passes for any event.

Bag Policy

To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.

  • BAGS, PURSES & CLUTCHES LARGER THAN 4" x 6" x 1.5" ARE PROHIBITED.
  • SINGLE COMPARTMENT BAGS, WALLETS & CLUTCHES SMALLER THAN 4" x 6" x 1.5" WITH OR WITHOUT A HANDLE OR STRAP ARE PERMITTED.
  • Exceptions to this policy include:
    • Bags, wallets and clutches needed due to medical necessity. Medical necessity include Diaper bags, Breast pumps, Oxygen, Insulin, Epi-pens and other medical devices.

Banners and Signs

Banners and signs are not allowed.

Bars

There are a variety of domestic, craft and international beers as well as available at Pine Knob Music Theatre.  You can find various Bud Light, craft portables, and vendors throughout  the venue. For specifics regarding bar options please visit the closest concession stand. Some options include:
Main Concessions:

  • Planet Sub
  • FST Concessions (smoothie, lemonade, popcorn)
  • Honcho
  • Knook Bar
  • On the Rocks Bar
  • Woodshack Rave Beer
  • New Amsterdam Cabana Bar
  • K&R Nuts
  • Lemonade Portable

Stage Right: 

  • Amsterdam Bar and Beer Ports
  • Coppercraft Bar 
  • Detroit Grille House
  • Little Caesars Pizza
  • Ice House Bar
  • Stage Beer Location
  • Rave Craft Beer Portable
  • Lemonade Portable

Stage Left:

  • Beer and Standard Fare
  • Bacardi Bar
  • Frozen Bar
  • Patron Deck

Hilltop:

  • Galindo’s
  • Concessions Building

Behind the Hill:

  • Lume Tree House 
  • Corona Behind the Hill Port

Binoculars

Guests are permitted to bring binoculars into Pine Knob Music Theatre to enhance their overall experience.

Birthdays

  • Videoboard messaging is not available at concerts or events.
  • A commemorative certificate can be obtained at the Guest Services Offices in the Ally East Entrance and UWM West Entrance.

Booking Information

To book an event, please email Booking@313Presents.com.

Bottles and Containers

Guests are not permitted to bring outside bottles or containers.

Broken Seats

If your seat breaks at any point during an event, contact the nearest Event Colleague and they will address the situation immediately.

Box Office

The most up-to date Box Office hours for Pine Knob Music Theatre can be found at 313Presents.com/BoxOffice.

  • There are three box office locations inside Pine Knob Music Theatre. Ally East Box Office, UWM West Box Office and there is also a box office next to the Trinity Health VIP entrance for season ticket holders.
  • Will Call can be found at the Ally East Box Office
  • The Ally East Box Office also sells tickets to future events during normal hours and during events.
  • Tickets for Pine Knob Music Theatre events may be purchased through Ticketmaster.com or through any of our five Ilitch Sports + Entertainment venues:

Little Caesars Arena XFINITY Box Office Hours

Michigan Lottery Amphitheatre Box Office Hours

Meadow Brook Amphitheatre Box Office Hours 

You may also purchase tickets by calling 313-471-7929 or via 313presents.com/events

Bus/Limo Drop-Off

Please visit 313Presents.com/PineKnobParking  for parking policies and directions.

Cameras, Video Cameras and Audio Recorders

Video and sound recording devices, GoPros, tablets and professional cameras (detachable lens) are NOT allowed.

Cashless

Pine Knob Music Theatre is a cashless venue.  All points of purchase must be made via credit or debit card only and cash can not be accepted.

Certificates

Make a memory at Pine Knob Music Theatre! Guests in attendance may receive personalized certificates for:

  • Anniversaries
  • Birthdays
  • First Concert

Certificates may be picked up for free at the Guest Services Offices (near the Ally East Entrance or UWM West Entrance).

Code of Conduct

Pine Knob Music Theatre is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies.

  • Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event.
  • Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm.
  • Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Pine Knob Music Theatre reserves the right to prohibit anything deemed inappropriate.
  • Do not fight, throw objects or attempt to enter or interfere with the performance area.
  • Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages.
  • Sit only in your ticketed seat and show your ticket when asked by venue personnel.
  • Do not exit with the expectation to re-enter the venue after scanning of tickets.
  • Refrain from smoking in non-smoking areas.

Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to visit either Guest Services Offices near the Ally East Entrance or UWM West Entrance.

Community Impact

For any 313 Presents donation requests, please visit 313presents.com/Donations

Concessions

  • Main  Concessions:  Located at the base of the hill above Ally East entrance main plaza.
    • Honcho: Authentic Mexican featuring Union Kitchen menu items
    • Planet Sub and FST (snow cones, cotton candy, lemonade, & popcorn) 
  • Stage Right Concessions:
    • Detroit Grille House (burgers, chicken, hotdogs, chicken tenders) 
    • Little Caesars Pizza
  • Stage Left Concessions: 
    • Mac Shack located in Tree House by Lume featuring Union Kitchen BBQ 
    • Coppercraft Club: Lower main area between Ally East and Trinity Health VIP entrances. Fresh smoked BBQ 
    • Galindo's in Bud Light Hilltop Deck: Authentic Mexican fair

Contact Information

Address: 33 Bob Seger Dr. Clarkston, MI 48348
Main Line - 313-471-7000
Accessible Seating Ticket Information - 313-471-7929
Lost & Found - Lost and Found Form
Guest Experience -  Contact Us 

Coolers

Coolers are not permitted.

Corporate Partnerships

Please visit 313presents.com/CorporatePartnerships for more information.

Credit Card Policy

MasterCard, Visa, Discover and American Express are accepted throughout Pine Knob Music Theatre.

Damaged Merchandise

  • During an event if comments/compliments/concerns arise, contact an event colleague to resolve the matter.
  • Guests may also provide feedback at 313presents.com/FeedBack.

 

Diaper Bags

  • Diaper bags smaller than 14" x 14" x 6" are permitted into Pine Knob Music Theatre. Upon venue entry, all bags will be inspected.
  • To ensure guest safety, we reserve the right to refuse admittance of any item deemed hazardous or suspicious. Guests will be asked to return all restricted items back to their vehicle.

Dietary Requirements

Gluten-free options include: subs (gluten-free bread), salads, nachos, snow cones, popcorn, assorted nuts (without sugar coating) and French fries.

  • Subs and salads - sold at the Main Concessions.
  • Nachos - sold at the Hilltop, Stage Left Concessions and Stage Right B Concessions.
  • Snow cones and popcorn - sold at the FST Concessions.
  • Assorted nuts - sold at K&R Nuts.
  • French fries - sold at Stage Right B Concessions.
  • All beef hot dogs (not kosher) - sold at the Hilltop, Stage Left 1 Concessions and Stage Right B Concessions
  • Healthy options like salads - sold at the Main Concessions and Stage Right B Concessions.

Please visit the Guest Services Offices within the East and West plazas for more information and assistance. This information is also available at any concession stand.

For information prior to an event, please email LRussell@LevyRestaurants.com.

Donation Requests

For any 313 Presents donation requests, please visit 313presents.com/Donations.

Door Open Times

Doors open 90 minutes prior to the scheduled event time. Door and parking times are subject to change. Updated information can be found via the venue social media accounts.

313-presents-twitter-icon-150x150.jpg @PineKnobMusic
313-presents-fb-icon-150x150.jpg @PineKnobMusicTheatre
313-presents-ig-icon-150x150.jpg @PineKnobMusic

Drinking Fountains

Drinking fountains are available near the Coppercraft Club restrooms and First Aid.

Drones

  • Drones are not permitted in or around Pine Knob Music Theatre.
  • Please visit 313Presents.com/PKPolicies for a full list of prohibited items.

Employment Opportunities

If you would like to join our team, employment opportunities are listed at IlitchCompanies.com/Careers.asp.

End Times

There is no standard end time for concerts.

Entrances

  • The Ally East, UWM West and Trinity Health VIP entrances are the three entrances to the venue. Guests are permitted access at any entry.
  • Accessible entrances include the Ally East and Trinity Health VIP entrances.

Entry Inspection

  • All guests will be subject to screening upon entry, which includes a walk-through metal detector, handheld wand (if applicable) and bag search (medical and diaper bags only. See bag policy below). This policy is subject to change, based on select events.
  • NO BAG POLICY
    • An updated no-bag policy has been implemented, permitting no bags, backpacks, purses or clutches, other than those required for medical reasons (including diaper bags, breast pumps or other medical necessities), into our venues. Single-compartment items smaller than 4" x 6" x 1.5" are permitted.

Emergency Situations/Evacuation Procedure

If there is an emergency situation that might cause an event delay or a venue evacuation, please listen for announcements on the PA system. Guests with special needs should contact the nearest Event Colleague for assistance.

Guests at Pine Knob Music Theatre are encouraged to take the following steps:

  • Be aware of your location at Pine Knob Music Theatre at all times.
  • Identify the two exits closest to your seats.
  • Listen and watch for instructions from the PA system or Event Staff colleagues.

In an emergency, 313 Presents asks that all fans remain calm, cooperate with Event Colleagues and be mindful of all guests in their area.

Event Seating Policy

  • To ensure all guests receive the full value of their ticket investment, only those with a ticket for a particular seat can occupy that seat.
  • Our Event Colleagues will be checking tickets to safeguard each guest's investment as a ticketed seat holder.

Family Restrooms

The accessible restroom is within stage right concessions. Guests can also use the restroom inside First Aid.

Fan Mail

313 Presents is unable to accept artist fan mail.

Feedback

 

First Aid

  • The First Aid location at Pine Knob Music Theatre is just inside the Ally East Entrance near the Box Office. It is only accessible from inside the venue.
  • During events, First Aid is staffed with medical personnel from the time doors open until the event is clear.
  • An advance medical unit will be staffed at each event and will be at the stage right stairs when not attending to an incident.

First Concert Certificates

Make a memory at Pine Knob Music Theatre! Guests can secure personalized certificates for:

  • Anniversaries
  • Birthdays
  • First Concert

Certificates may be picked up for free at the Guest Services Offices in the East and West plazas.

Food Allergies

Please See Dietary Requirements and Restrictions.

Fundraisers

Local charities and not-for-profit groups interested in operating concession locations in exchange for a percentage of sales can email Liz Russell at LRussell@LevyRestaurants.com for more information.

General Admission

For some events, the venue is general admission seating on a first-come, first-served basis. For most events, the lawn and pit are general admission.

Gluten Free Food

Please See Dietary Requirements and Restrictions.

Group Sales

  • Whether you are planning a social outing with family and friends, entertaining corporate clients, hosting a fundraising event or rewarding valued employees, we are dedicated to ensuring your group outing is memorable. We love our venues and are proud of the small role we play in making your experience a great one.
  • Please visit 313Presents.com/Groups for more information and available events.

Guest Connect

  • Committed to creating memorable sports and entertainment experiences, Guest Connect is designed to engage colleagues in all departments and levels to deliver exceptional service in the form of responsiveness, helpfulness, sincere interest, assurance and empathy.
  • The program is founded on the “Five Points of Common Sense for Memorable Events” to include:
    • Great First Impression
    • Understand & Empathize
    • Exceed Expectations
    • See It Through
    • Thank Them

For more information on the Guest Connect program, visit 313Presents.com/GuestConnect.

Guest Services

There are two Guest Services Offices within the Ally East and UWM West entrances. These locations are staffed with Guest Relations colleagues for the duration of the event.

Help

  • During an event, guests requiring assistance should contact the nearest crowd manager, uniformed police officer, Event Colleague or a representative at one of the Guest Services Offices in the East and West plazas.
  • During non-event times, please call 313-471-7000.

ID

  • United States residents must present a valid state-issued driver’s license, state ID card, passport, Mexican consulate ID or military ID, vertical ID (must not be expired), which indicates the patron to be at least 21 years of age (expired licenses, damaged licenses and driver’s licenses which do not have photos will not be accepted) to purchase alcohol.
  • International visitors must present a valid passport that shows the guest to be at least 21 years of age (expired/ damaged passports or any other form of identification will not be accepted).
  • Passports must be in English to be accepted.

Inclement Weather Policy

All events at Pine Knob Music Theatre are “Rain or Shine” events. Only in extreme inclement weather are shows cancelled or postponed. We encourage you to check social media channels and 313Presents.com/News for updates.

313-presents-twitter-icon-150x150.jpg @PineKnobMusic
313-presents-fb-icon-150x150.jpg @PineKnobMusicTheatre
313-presents-ig-icon-150x150.jpg @PineKnobMusic

Laptops/Tablets

  • Laptops and tablets are not allowed in the venue.
  • Please visit 313Presents.com/PKPolicies for a full list of prohibited items.

Laser Pointers

  • Laser pointers and other laser devices are not permitted in the venue.
  • Please visit 313Presents.com/PKPolicies for a full list of prohibited items.

Lighting

Please be advised that lasers, mist and strobe lights, or any combination of those, may be used during any given event.

Lockers

There are no public lockers at Pine Knob Music Theatre.

Lost and Found

  • Found items are turned into the Guest Services Office near the main gate. Guests may inquire about items at any point during the event.
  • After an event, guests may submit an inquiry at 313Presents.com/LostandFound.

Lost or Missing Individuals

  • If you become separated from your child or family member during an event, please seek the nearest Event Colleague.
  • When bringing children to an event, it is always helpful to make sure the children have their contact information, ticket and seat location with them at all times.
  • 313 Presents suggests that a parent/guardian obtain a Kids ID wristband available at Guest Services Offices within the Ally East Entrance and UWM West Entrance.

Little Caesars Pizza

Little Caesars pizza is served to the left of the stage.

Merchandise

Concert merchandise is available for sale the night of each event at multiple locations throughout the venue.

Media Access

  • All media credential requests for events should be directed to the 313 Presents publicity department at PR@313Presents.com.
  • All requests received by 313 Presents will be forwarded to the tour publicist/band management and are subject to show policies.

Mobile Applications

  • Access and manage your tickets directly from your phone with The District Detroit Mobile App.  
  • Simply linking your Ticketmaster Account to the app automatically uploads your event tickets to all 313 Presents venues.  
  • Easily navigate to "My Tickets" to see your mobile passes, transfer to friends or family and enter the venue with ease.  
  • For more information and to Download The District Detroit Mobile App please visit DistrictDetroit.com/App.

Mobile Ticketing

All events at Pine Knob Music Theatre use mobile ticketing as the primary method of entry.

  • The Ticketmaster technology allows for convenient online transfer and re-sale of tickets and provides a user-friendly platform for the online management of tickets.
  • Mobile ticketing allows fans to use their smartphone or mobile device as an event ticket, providing access to the venue through a barcode or near proximity technology.
  • Ticket scanning provides quick validation and controls fraudulent, duplicate or invalid tickets from entering Pine Knob Music Theatre.
  • For access to your mobile tickets, please visit 313Presents.com/MyAccount.
  • Before leaving home, we encourage guests to add their tickets to their Apple Wallet or Google Pay for an efficient entry process.

Mothers Room

Please See Nursing Mothers.

Non-Profit Concession Stands

For more information about involvement in non-profit concession stands, please email LRussell@LevyRestaurants.com.

Nursing Mothers

  • Our First Aid location at the East Plaza near the Guest Services Office can be used for nursing mothers.
  • Breast pumps are permitted inside the venue.
  • If you have any questions about related items, please call 313-471-7000.

Outside Food and Beverage

Outside food and beverage is not permitted.

Oversized Vehicle Parking

Please visit 313presents.com/PineKnobParking for parking policies and directions.

Parents Park

  • There is no charge to drop off or pick up a guest for a show. Many people utilize our Parent’s Park as a meeting place.
  • Parents and other non-ticket holders may wait for guest in Parent’s Park during the show. Parent’s Park is located between the Ally East Entrance and UWM West Entrance gates to the venue near light pole 2B.
  • When picking-up after the event, drivers should be aware that all lanes at the North drive (where the marquee sign is located) and our Pine Knob Road gate will be for outbound traffic only. You cannot enter the venue at these locations. The only entrance is the South drive on Sashabaw Road just south of the main entrance. Parents should return prior to 1 hour before the end of the show.

Parking

Please visit 313presents.com/PineKnobParking for parking policies and directions.

Permitted/Non-Permitted Items

Please visit 313Presents.com/PKPolicies for a full list of prohibited items.

Phone Charging Stations

Phone charging stations will be available at Coppercraft Club.

Premium Areas

  • Bud Light Hilltop Deck 
    • Reserve one of our new private spaces on the Bud Light Hilltop Deck at Pine Knob Music Theatre for a great night out with your  friends. There are four private boxes in the front of the deck at the top of the lawn.
  • Trinity Health Ivy Lounge:
    • The Ivy Lounge is available exclusively to Reserved Pavilion Pine Knob Music Theatre Season Ticket Members with Ivy Lounge on their ticket before, during and about an hour after each Pine Knob Music Theatre show.
    • Located inside the Trinity Health VIP Entrance, the lounge can accommodate 520 people, seated and standing, has private bathrooms and a members-only entrance directly across from the Trinity Health VIP Parking lot.
    • The site of select post-show parties and entertainment, the Ivy Lounge features specialty cocktails and a select wine list, a newly branded New Amsterdam Bar, High Noon Hard Seltzer Bar and Jim Beam Highball Patio. Various menus are also available at the Ivy Lounge – from small plates to an a la carte menu to a post-show menu and other favorites, including pizza, chicken wings, nachos and sandwiches.
      • To make a reservation, please visit 313Presents.com/IvyLoungeReservations.
        • Reservations must be made 48 business hours prior to the show. Any reservations or changes to reservations within 48 hours of a show can not be guaranteed.

Premium Seating

Please visit 313Presents.com/Premium for more information on premium seating at Pine Knob Music Theatre

Presale Opportunities

Gain access to exclusive presales and ticket offers for our premier concert and event locations. Be the first to know about contests, special events, breaking news and more by signing up at 313presents.com/SignUp.

Prohibited Items

Please visit 313Presents.com/PKPolicies for a full list of prohibited items.

Public Phones

There are no public phones at Pine Knob Music Theatre.

Rain Delays

Please See Inclement Weather Policy.

Re-entry Policy

There is no re-entry into Pine Knob Music Theatre.

Refunds or Exchanges

There are no refunds for event tickets. All sales are final.

Restrooms

  • There are restrooms throughout the venue near The Tree House by Lume, the Ally East Village, the Coppercraft Club, Aisle 1 and Aisle 6.
  • The accessible restroom is within stage right concessions. Guests can also use the restroom inside First Aid.
  • If you cannot find a restroom, please ask the nearest Event Colleague and they will direct you.
  • Please see Accessible Restrooms for information on their exact locations.

Ridesharing

Please visit 313presents.com/PineKnobParking for more information.

Schedules

For 313 Presents schedule of events, please visit 313Presents.com/Events.

Seat Numbering

  • When looking toward the stage, as you stand behind a section, seat 1 will be on the right side of the row and the seat numbers increase as you go left.
  • Each row starts with a low number and ends with a high number. The majority of rows at Pine Knob Music Theatre begin with seat 1.

Seating/Tickets

All guests are required to have a ticket for their ticketed area. Guests may be asked to show their tickets for entry into the ticket holder’s specific section.

See Something, Say Something

  • “If You See Something, Say Something™” is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity.
  • If you see something suspicious, please report it to an Event Colleague.

Sensory Inclusion

Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Comerica Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event colleagues are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.

  • Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available.
  • Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition.
  • Sensory items are available at the nearest Guest Services Office and are distributed on a first-come, first-served basis and are provided free of charge.

Service Animals

  • Service animals are welcome into Pine Knob Music Theatre.
  • The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as “any dog [or miniature horse] that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition." C.F.R. § 35.104 and § 36.104 (2010).

Sign Language Interpreters

  • A sign language interpreter can be provided, however, a four-week notice is required before an event.
  • To request a sign language interpreter, please call 313-471-7328 .

Smoking Policy

Smoking or the use of tobacco products is prohibited in the pavilion, restrooms, premium areas, locations where food and/or beverages are sold and all indoor areas.

Social Media

Soliciting

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Pine Knob Music Theatre property without Pine Knob Music Theatre approval.

Special Events

For information regarding venue rental, email Booking@313Presents.com.

Special Needs

For more information on accessible tickets, parking and more, please reference the Accessibility Services section located at 313presents.com/PineKnob.

Sponsorship Opportunities

Create impactful marketing strategies and activations that connect brands with the world's most popular performers at the Little Caesars Arena, Fox Theatre, Comerica Park, Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre. Get more information at 313presents.com/CorporatePartnerships.

Stage Configurations

If available, the setup for each concert or event stage can be found on Ticketmaster.com.

Strollers/Baby carriers

Strollers and baby/infant carriers are not permitted in Pine Knob Music Theatre.

Tailgating

  • Guests are allowed to tailgate/picnic before most events.
  • Alcohol is not allowed in the parking lot due to local township ordinances.
  • Open flames and fireworks are not permitted.

Ticket Donation Requests

  • 313 Presents takes great pride in community involvement and makes every effort to accommodate as many ticket donation requests as possible for local non-profit organizations.
  • Please review the guidelines and procedures for requesting ticket donations at 313Presents.com/Donations.

Ticket Office

Please See Box Office.

Ticket Services and Retention

To contact the Premium Sales and Service team, please call 313-471-7313.

Ticketing

  • Please visit 313Presents.com/BoxOffice for the ticket limit policy and Ticketmaster FAQs.
  • Tickets for Pine Knob Music Theatre events may be purchased through Ticketmaster.com or through any of our five Ilitch Sports + Entertainment venues: 

Little Caesars Arena XFINITY Box Office

Fox Theatre Box Office

Pine Knob Music Theatre Box Office

Michigan Lottery Amphitheatre Box Office

Meadow Brook Amphitheatre Box Office

  • The Pine Knob Music Theatre Box Office is open seasonally. Please visit 313Presents.com/BoxOffice for the most up-to-date information.
  • These sources are the only authorized ticket-selling agents of Pine Knob Music Theatre.
  • Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source.
  • Guests must always have their tickets on their person when attending an event. 
  • To inquire about Season Memberships, please call 313-471-7313 or visit https://313presents.com/PKSeasonMemberShips for more information

Ticketmaster Convenience Fees

Ticketmaster convenience fees vary by event but are waived if you purchase tickets in person at any of our five Ilitch Sports + Entertainment venues:

Little Caesars Arena XFINITY Box Office

Fox Theatre Box Office

Pine Knob Music Theatre Box Office

Michigan Lottery Amphitheatre Box Office

Meadow Brook Amphitheatre Box Office

Umbrellas

  • Collapsible umbrellas are allowed in the venue.
  • Golf umbrellas, umbrellas with pointed tips and oversized umbrellas are not permitted.
  • For the comfort and clear viewing of all guests, it is requested that those using umbrellas be considerate of those around them.
  • Guests will be asked to take their umbrella down if it is obstructing the view of other guests.

Upgrade Policy

  • Upgrade policies vary based on the event and the source of the original ticket held.
  • Guests can inquire at the box office if their ticket is eligible for a upgrade when applicable.

Vegan Food Options

At this time, Pine Knob Music Theatre does not offer vegan food options.

Vegetarian Food Options

See Dietary Requirements and Restrictions.

Venue Rental

For information regarding venue rental, please contact Booking@313Presents.com.

Visual Impairment Seating

Please See Accessibility.

Wheelchairs

  • Guests are permitted to bring their own wheelchairs to Pine Knob Music Theatre.
  • Wheelchairs are available at each entrance for transportation to and from the seating areas. Upon entry to the venue, please ask an event colleague for wheelchair assistance and they will be happy to help you.
  • Wheelchairs are not available for individual use during events.
  • Please be aware that wheelchairs are assigned on a first-come, first-served basis.
    • Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the doors.
  • Guests who require a wheelchair escort can enter the Ally East or Trinity Health VIP accessible entries and speak to a Guest Relations colleague. They will escort you to your seat via wheelchair, or to any other location that you need assistance accessing (restroom, concession stand, etc.).

Wi-Fi

  • Connect to our Complimentary Wi-Fi (Venue-Guest) at our entrances to access your event tickets.
  • Guests are strongly encouraged to download tickets to your digital wallet prior to visiting the venue for access to the tickets throughout the venue.

Will Call

  • Will Call is at the Ally East Box Office.
  • For the most up to date Box Office Information please visit 313Presents.com/BoxOffice.