Michigan Lottery Amphitheatre A-Z Guide

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313 Presents

  • 313 Presents is Detroit’s premier live entertainment company. Inspired by the soul of Detroit, 313 Presents promotes and produces concerts, theatrical productions, sporting events and family shows at six world-class venues across southeast Michigan including Little Caesars Arena, the historic Fox Theatre featuring Proud Partner Comerica Bank, Comerica Park, Pine Knob Music Theatre presented by Proud Partners United Wholesale Mortgage, Ally, and Trinity Health, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre. Headquartered in The District Detroit, 313 Presents is a joint venture between Ilitch Sports + Entertainment and Pistons Sports & Entertainment.

Accessibility

  • Please visit 313Presents.com/MLA for more information on accessible tickets, parking and more.

Accessible Restrooms

  • Accessible restrooms are on the main concourse, VIP concourse and within the VIP club.

Accessible Seating/Companion Seating

  • See Accessibility

Account Manager

Age Requirements

  • Guests 2 years of age and older are required to have a ticket. Guests under the age of 2 may sit in a ticketed guest’s lap provided they do not obstruct the view of other guests.
  • Age restrictions to attend an event may vary for events at Michigan Lottery Amphitheatre.
  • For more information, please call 313-471-7000.

Airports

  • The Detroit Metropolitan Airport is the closest major airport to Michigan Lottery Amphitheatre and is recommended if you are flying in to visit us.

Aisle Policy

  • To help ensure guest safety and enjoyment of events at Michigan Lottery Ampitheatre, sitting or standing in the aisles, on the ramps or in the stairways is prohibited. We ask that guests keep aisles clear at all times and remain in front of their ticketed seat location.

Alcohol

  • All alcohol purchases must be accompanied by a valid state-issued driver’s license or ID, passport or military ID. You must be 21 years of age to purchase or consume any alcohol. Service of alcoholic beverages is limited to two drinks per person, per purchase.
  • Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the venue with alcohol purchased inside any 313 Presents venue.
  • Drink limit and cut-off time will vary depending on the event.

Assisted Listening Devices

  • Assisted listening devices are available free of charge for guests to use during an event.
  • Please contact the Guest Experience team at GuestExperience@OlyEnt.com prior to arriving at one of our venues to request an assisted listening device to be setup.
  • When arriving at the event, you may pick up the unit at the Guest Services Office.
  • A driver’s license or state ID is required and will be held until the unit is returned.

ATMs

  • Please note that Michigan Lottery Amphitheatre is a cashless venue.
  • There is an ATM inside the MotorCity Casino Hotel VIP Club, as well as on the main concourse.
  • Please Note: We are a cashless venue. Conveniently convert your cash to a Visa card at a Reverse ATM kiosk. After you insert your cash into the kiosk, the dispensed card will hold the exact value as the cash you inserted. Your Visa card can be used to make purchases at the venue and at ANY LOCATION that accepts Visa. There is a fee associated.
  • There is one Reverse ATM kiosk locations at Michigan Lottery Amphitheatre located by the Main concessions near the restrooms

Audio/Video Recording Devices

  • Video and/or sound recording devices including tri-pods, mono-pods, GoPro, Google Glass, and eyeglass video recording devices are prohibited.
  • This policy is subject to change based on select events. For questions on specific events, please call 313-471-7000

Auto Assistance

  • If you experience any issues with your vehicle, please contact an Event Colleague and they will be happy to assist you.

Baby Changing Tables

  • There are changing tables in the men's and women's VIP Restrooms, as well as the men's and women's restrooms within the VIP Concourse.

Backstage Access

  • Michigan Lottery Amphitheatre does not distribute or issue backstage passes for any event.

Bag Policy

  • To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.
  • BAGS LARGER THAN 4” X 6” X 1.5” INCLUDING BAGS ASSOCIATED WITH LAPTOPS, TABLETS, CAMERAS AND BINOCULARS ARE PROHIBITED.
    Single compartment bags, wallets, clutches, fannie packs, and clear bags smaller than 4" x 6" x 1.5" with or without a handle or strap are permitted.
  • Exceptions to this policy include: Bags required for dietary or medical necessity. Medical necessity includes Diaper bags, Oxygen, Insulin, Epi-pens and other medical devices. Medical or diaper bags must measure smaller than 16” x 16" x 8".

Banners and Signs

  • Banners, signs, and flags larger than 11” x 17” are prohibited.
  • Banners, signs, and flags that obstruct the sight lines of other guests, cover up existing signage, exhibit messages that are obscene, offensive, commercial or political in nature, create a disturbance or interfere with the enjoyment of other guests are prohibited.
  • Banners, signs, and flags may not be paraded around the venue or affixed to any permanent structure, pole or stick
  • For the full list of prohibited items & entry polices, please visit 313Presents.com/MLAPolicies 

Binoculars

  • Guests are permitted to bring binoculars into Michigan Lottery Amphitheatre to enhance their overall experience.

Birthdays

  • Videoboard messaging is not available at concerts or events. A commemorative certificate can be obtained at the Guest Services Office by the main gate.

Booking Information

Bottles and Containers

  • Guests are permitted to bring in bottled water in a single, clear factory sealed, crushable, disposable, plastic container that is 20 ounce or less. A single empty plastic water bottle is also permitted.
  • Glass, aluminum, and metal containers or bottles are prohibited.

Box Office

  • The most up-to date Box Office hours for Michigan Lottery Amphitheatre can be found at 313Presents.com/BoxOffice.
  • There are two box office locations inside Michigan Lottery Amphitheatre, The East and West box offices.
  • Will Call is at the East Box Office.
    • The East Box Office also sells tickets to future events during normal business hours.
  • The West Box Office is open for events only for ticket purchases and upgrades.
  • Tickets for 313 Presents events can also be purchased at the following locations.

Little Caesars Arena XFINITY Box Office Hours

Pine Knob Music Theatre Box Office Hours

Meadow Brook Amphitheatre Box Office Hours 

Broken Seats

  • If your seat breaks at any point during an event, contact the nearest Event Colleague and they will address the situation immediately.

Bus/Limo Drop Off

  • See Parking

Cameras, Video Cameras and Audio Recorders

  • Cameras with detachable lenses longer than eight (8) inches, Video and/or sound recording devices including tri-pods, mono-pods, GoPro, Google Glass, and eyeglass video recording devices are all prohibited .

Cashless

  • Michigan Lottery is a cashless venue.
  • Conveniently convert your cash to a Visa card at a Reverse ATM kiosk. After you insert your cash into the kiosk, the dispensed card will hold the exact value as the cash you inserted. Your Visa card can be used to make purchases at the venue and at ANY LOCATION that accepts Visa. There is a fee associated.
  • There is one Reverse ATM kiosk at Michigan Lottery Amphitheatre located at the Main concessions near the restrooms

Certificates

  • Make a memory at Michigan Lottery Amphitheatre! Guests in attendance may receive personalized certificates for Anniversaries, Birthdays, or First Concert.
  • Certificates may be picked up for free at the Guest Services Office by the main gate.

Code of Conduct

  • Michigan Lottery Amphitheatre is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies.
  • Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event.
  • Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm.
  • Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Michigan Lottery Amphitheatre reserves the right to prohibit anything deemed inappropriate • Do not fight, throw objects or attempt to enter or interfere with the performance area.
  • Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages.
  • Sit only in your ticketed seat and show your ticket when asked by venue personnel.
  • Do not exit with the expectation to re-enter the venue after scanning of tickets.
  • Refrain from smoking in non-smoking areas.
  • Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to visit either Guest Services Office inside the main entrance opposite of the box office.

Comments, Compliments, Concerns

  • During an event if comments/compliments/concerns arise, contact an event colleague to resolve the matter.
  • Guests may also provide feedback at 313presents.com/GetInTouch.

Community Impact

Contact Information

Address: 14900 Metro Pkwy., Sterling Heights, MI 48312
Main Line - 313-471-7000
Accessible Seating/Special Accomodations - 313-471-7929
Lost & Found - Lost and Found Form
Guest Experience -  Contact Us 
Private Events - 313-471-7104 or email Special.Events@olyent.com

For the most up-to-date information, please visit 313Presents.com/MLA

Coolers

  • Hard sided or soft sided coolers are prohibited (except for religious, dietary or for medical necessity).

Credit Card Policy

  • MasterCard, Visa, Discover and American Express are accepted throughout Michigan Lottery Amphitheatre.

Damaged Merchandise

  • During an event if comments/compliments/concerns arise, contact an event colleague to resolve the matter.
  • Guests may also provide feedback at 313presents.com/FeedBack.

Diaper Bags

  • Diaper bags smaller than 16” x 16” x 8” are permitted into Michigan Lottery Amphitheatre. Upon venue entry, all bags will be inspected.
  • To ensure guest safety, we reserve the right to refuse admittance of any item deemed hazardous or suspicious. Guests will be asked to return all restricted items back to their vehicle.

Dietary Requirements and Restrictions

  • Please visit the Guest Services Office inside the main entrance opposite of the box office for more information and assistance. This information is also available at any concession stand.
  • For information prior to an event, please email sbacevicius@Levyrestaurants.com

Donation Requests

  • 313 Presents takes great pride in community involvement and makes every effort to accommodate as many ticket donation requests as possible for local non-profit organizations. 
  • Please review the guidelines and procedures for requesting ticket donations at 313Presents.com/Donations.

Door Open Times

  • Doors open 90 minutes prior to the scheduled event time. Door and parking times are subject to change. Updated information can be found via the venue social media accounts.

313-presents-twitter-icon-150x150.jpg @MILotteryAmp

313-presents-fb-icon-150x150.jpg @MILotteryAmp

313-presents-ig-icon-150x150.jpg @MILotteryAmp

Drinking Fountains

  • Drinking fountains are available near the main concourse restrooms and the VIP gate restrooms.

Drones

  • Drones and/or Unmanned Aircraft flown inside or outside of the venue, including the surrounding parking areas are prohibited.

Emergency Situations/Evacuations

  • See Evacuation Procedure

Employment Opportunities

End Times

  • There is no standard end time for concerts.

Entrances

  • There are two entrances to the venue, the Main and VIP entrances.

Entry Inspection

  • All guests will be subject to screening upon entry, which includes a walk-through metal detector, handheld wand (if applicable) and bag search (medical and diaper bags only. See bag policy).
  • This policy is subject to change, based on select events.

Evacuation Procedure

  • If there is an emergency situation that might cause an event delay or a venue evacuation, please listen for announcements on the PA system.
  • Guests with special needs should contact the nearest Event Colleague for assistance.
  • Guests at Michigan Lottery Ampitheatre are encouraged to take the following steps:
    • Be aware of your location at Michigan Lottery Ampitheatre at all times.
    • Identify the two exits closest to your seats.
    • Listen and watch for instructions from the PA system or Event Staff colleagues.
    • Guests can tune into AM 1640 and the venue social channels for updates and announcements.
  • In an emergency, 313 Presents asks that all fans remain calm, cooperate with Event Colleagues and be mindful of all guests in their area.

Event Seating Policy

  • To ensure all our guests receive the full value of their ticket investment, only those with a ticket for a particular seat can occupy that seat. Our Event Colleagues will be checking tickets to safeguard each guest's investment as a ticketed seat holder.

Family Restrooms

  • See Accessible Restrooms

Fan Mail

  • 313 Presents is unable to accept artist fan mail.

Fan Feedback

  • See Comments, Compliments, Concerns

First Aid

  • The First Aid location at Michigan Lottery Amphitheatre is just inside the main entrance behind the Box Office. It is only accessible from inside the venue.
  • During events, First Aid is staffed with an EMT from the time doors open until the event is clear.
  • An advance medical unit will be staffed at every event and is located stage right.

Food Allergies

  • See Dietary Requirements and Restrictions

Fundraisers

  • Local charities and not-for-profit groups interested in operating concessions locations in exchange for a percentage of sales can email sbacevicius@Levyrestaurants.com for more information.

Gates Open/Game Time

  • See Door Open Times

General Admission

  • For some events, the venue is general admission seating on a first-come, first-served basis. For most events, the lawn and pit are general admission.

Gluten Free Food

  • See Dietary Requirements and Restrictions

Group Sales

  • Whether you are planning a social outing with family and friends, entertaining corporate clients, hosting a fundraising event or rewarding valued employees, we are dedicated to ensuring that your group outing is memorable. We love our venues and are proud of the small role we play in making your experience a great one.
  • Visit 313Presents.com/Groups for more information and available events.

Guest Connect

  • Committed to creating memorable sports and entertainment experiences, Guest Connect is designed to engage colleagues in all departments and levels to deliver exceptional service in the form of responsiveness, helpfulness, sincere interest, assurance and empathy.
  • The program is founded on the “Five Points of Common Sense for Memorable Events” to include:
    • Great First Impression
    • Understand & Empathize
    • Exceed Expectations
    • See It Through
    • Thank Them
  • For more information on the Guest Connect program, visit 313Presents.com/GuestConnect.

Guest Courtesy

Guest Services

  • The Guest Services Office is inside the Main Entrance opposite of the Box Office.

Help

  • During an event, guests requiring assistance should contact the nearest crowd manager, uniformed police officer, Event Colleague or a representative at the Guest Services Office near the main gate.
  • During non-event times, please call 313-471-7000.

ID

  • United States residents must present a valid state-issued driver’s license, state ID card, passport, Mexican consulate ID or military ID, vertical ID (must not be expired), which indicates the patron to be at least 21 years of age (expired licenses, damaged licenses and driver’s licenses which do not have photos will not be accepted) to purchase alcohol.
  • International visitors must present a valid passport that shows the guest to be at least 21 years of age (expired/ damaged passports or any other form of identification will not be accepted).
  • Passports must be in English to be accepted.

Inclement Weather Policy

  • All events at Michigan Lottery Amphitheatre are “Rain or Shine” events. Only in extreme inclement weather are shows cancelled or postponed. We encourage you to check social media channels and tune in to AM1260 when onsite for up-to-date information. See Social Media
  • Only in extreme inclement weather are shows cancelled or postponed. We encourage you to check social media channels for up-to-date information.

313-presents-twitter-icon-150x150.jpg @MILotteryAmp

313-presents-fb-icon-150x150.jpg @MILotteryAmp

313-presents-ig-icon-150x150.jpg @MILotteryAmp

Laptops/Tablets

  • Laptops, Tablets and iPads (without a sleeve or cover) are permitted

Laser Pointers

  • Laser pointers and/or any device that could create an optical illusion or interfere with the ability of the eye to perceive depth or distance, such as pin wheels are prohibited
  • Please visit 313Presents.com/MLAPolicies for a full list of prohibited items.

Lighting

  • Please be advised that lasers, mist and strobe lights, or any combination of those, may be used during any given event.

Lockers

  • There are no public lockers at Michigan Lottery Amphitheatre.

Lost and Found

  • Found items are turned into the Guest Services Office near the main gate. Guests may inquire about items at any point during the event.
  • After an event, guests may submit an inquiry at 313Presents.com/LostandFound.

Lost or Missing Individuals

  • If you become separated from your child or family member during an event, please seek the nearest Event Colleague.
  • When bringing children to an event, it is always helpful to make sure the children have their contact information, ticket and seat location with them at all times.
  • 313 Presents suggests that a parent/guardian obtain a Kids ID wristband available at Guest Services Office inside the main entrance opposite of the box office.

Media Access

  • All media credential requests for concerts should be directed to 313 Presents publicity department at PR@313Presents.com.
  • All requests received by 313 Presents will be forwarded to the tour publicist/band management and are subject to show policies.

Mobile Ticketing

  • All events at Michigan Lottery Ampitheatre use mobile ticketing as the primary method of entry. The Ticketmaster technology allows for convenient online transfer and re-sale of tickets and provides a user-friendly platform for the online management of tickets. Mobile ticketing allows fans to use their smartphone or mobile device as an event ticket, providing access to the venue through a barcode or near proximity technology. Ticket scanning provides quick validation and controls fraudulent, duplicate or invalid tickets from entering Michigan Lottery Ampitheatre.
  • Download the official Ticketmaster App for Apple iOS or Android to manage your tickets purchased thru Ticketmaster.com.
  • Guests that acquired tickets through one of our venue box offices can visit 313Presents.com/MyAccount to log into your 313 Presents ticket management account.
  • Before leaving home, we encourage guests to add their tickets to their Apple Wallet or Google Pay for an efficient entry process.

Non-Profit Concession Stands

Nursing Mothers

  • Our First Aid location to the left of the stage can be used for nursing mothers.
  • Breast pumps are permitted inside the venue and are subject to inspection.
  • If you have any questions about related items, please call 313-471-7000.

Outside Food and Beverage

  • Outside food and beverage of any kind (except for religious, dietary or for medical necessity) is prohibited.
  • Guests are permitted to bring in bottled water in a single, clear factory sealed, crushable, disposable, plastic container that is 20 ounce or less. A single empty plastic water bottle is also permitted.
  • Glass, aluminum, and metal containers or bottles are prohibited.

Oversized Vehicle Parking

Parking

Phone Numbers

  •  See Contact Information

Premium Seating

Presale Opportunities

  • Gain access to exclusive presales, concert announcements, ticket offers, premium upgrades, sweepstakes and more for our premier concert and event locations by signing up at 313presents.com/Subscribe.

Prohibited Items

Public Phones

  • There are no public phones at Michigan Lottery Amphitheatre.

Re-entry Policy

  • There is no re-entry into Michigan Lottery Amphitheatre.

Refunds or Exchanges

  • There are no refunds for event tickets. All sales are final.

Restrooms

  • There are restrooms throughout the venue near the Main Concessions and in the VIP Plaza.
  • If you cannot find a restroom, please ask the nearest Event Colleague and they will direct you.
  • Please see Accessible Restrooms for information on their exact locations.

Ridesharing

Schedules

Seating/Tickets

  • All guests are required to have a ticket for their ticketed area. Guests may be asked to show their tickets for entry into the ticket holder’s specific section.
  • Failure to produce a valid ticket may result in removal from the venue.

See Something, Say Something

  • “If You See Something, Say Something™” is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity.
  • If you see something suspicious, please report it to an Event Colleague.

Sensory Inclusion

  • Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Comerica Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event colleagues are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.
  • Sensory bags, equipped with noise canceling headphones (dB rating is 27), fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available. Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition. Sensory items are available at the nearest Guest Services Office and are distributed on a first-come, first-served basis and are provided free of charge.

Service Animals

  • Service animals are welcome into Michigan Lottery Amphitheatre.
  • The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as “any dog [or miniature horse] that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition." C.F.R. § 35.104 and § 36.104 (2010).

Sign Language Interpreters

  • A sign language interpreter can be provided, however, a four-week notice is required before an event.
  • To request a sign language interpreter, please fill out the request form at 313presents.com/InterpreterRequests

Smoking Policy

  • Smoking of any kind is prohibited, including the use of tobacco products and cigarettes, e-cigarettes, vaping, cigars, and marijuana.

Social Media

Soliciting

  • No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Michigan Lottery Amphitheatre property without Michigan Lottery Amphitheatre approval.

Special Events

Special Needs

  • For more information on accessible tickets, parking and more, see Accessibility Services 313presents.com/MLA.

Sponsorship Opportunities

  • Create impactful marketing strategies and activations that connect brands with the world's most popular performers at the Fox Theatre, Comerica Park, Little Caesars Arena, DTE Energy Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre. Get more information at 313Presents.com/CorporatePartnerships.

Strollers/Baby Carriers

  • Strollers are prohibited.
  • Wearable baby carriers are permitted.

Tailgating

  • Guests are allowed to tailgate/picnic before most events. Alcohol is not allowed in the parking lot due to local township ordinances.
  • Open flames and fireworks are not permitted.
  • Please visit 313presents.com/MLAPolicies for a full list of prohibited items. 

Ticket Donation Requests

  • 313 Presents takes great pride in community involvement and makes every effort to accommodate as many ticket donation requests as possible for local non-profit organizations.
  • Please review the guidelines and procedures for requesting ticket donations at 313Presents.com/Donations.

Ticket Services and Retention

  • To contact the Premium Sales and Service team, please call 313-471-7313.

Ticketing

  • Tickets for Michigan Lottery Amphitheatre events may be purchased through Ticketmaster.com or through any of our five Ilitch Sports + Entertainment venues.
  • Michigan Lottery Amphitheatre Box Office is open seasonally. Please visit 313Presents.com/BoxOffice for the most up-to-date information and ticket limit policies. 
  • These sources are the only authorized ticket-selling agents of Michigan Lottery Amphitheatre. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source. Guests must always have their tickets on their person when attending an event. 

Ticketmaster Convenience Fees

Upgrade Policy

  • Upgrades are not normally permitted, but in some cases are allowed by the promoter for a set price in an area of the pavilion. Guests can inquire at the box office on the day of the show if upgrades will be available.

Vegan Food Options

  • At this time, Michigan Lottery Amphitheatre does not offer vegan food options.

Vegetarian Food Options

  • See Dietary Requirements and Restrictions

Venue Rental

Visual Impairment Seating

  • See Accessibility

Wheelchairs

  • Wheelchairs are available at each entrance for transportation to and from the seating areas. Upon arena entry, please ask an event colleague for wheelchair assistance and they will be happy to help you.
  • Wheelchairs are not available for individual use during events. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the doors.
  • In the event of a medical emergency in which wheelchair service is required, please contact the nearest staff member. 
  • Guests are permitted to bring their own wheelchairs and other powered mobility devices into the venue.

Will Call

  • Will Call is located at the East Box Office.