FAQs
What are the health & safety measures in place at our venues?
The health and safety of our guests, staff and performers is our first priority. You can review the full Guest Health & Safety Handbook prior to attending an event to learn about updated policies and protocols at our venues as well as the ticket terms, COVID-19 warning, and a list of frequently asked questions. Thank you for your support!
More Health & Safety Information
Can I bring my purse into the venue?
All bags, purses & clutches are prohibited. Only wallets sized 4" x 6" x 1.5" or smaller are allowed. Medical bags, diaper bags, and other medical devices sized smaller than 14" x 14" x 6" are allowed.
Do your venues have a dress code?
Our venues do not exercise a formal dress code, but we encourage guests to dress appropriately based on the event they are attending.
What time do doors open for a shows and events?
Doors generally open 60 minutes prior to a concert or event and 90 minutes prior to a theater show at the Fox Theatre.
Please note, all patrons are screened upon entry to all venues, so please plan arrival time appropriately. We appreciate your patience.
MORE SUITE INFO: A complimentary buffet is available to all Fox theatre Suite Ticket Holders upon entry to the suite level. The buffet is available until the show starts. For more information call 313-471-7313.
At what age does my child need to have a ticket?
For all Red Wings and Pistons games, guests 2 years of age and older are required to have a ticket. Guests under the age of 2 may sit in a ticketed guest's lap.
Age restrictions vary for all other events at 313 Presents venues.
For more information please contact us at: 313-471-7000 or TicketOperations@olyent.com
Where can I park?
Olympia Development operates 32 parking facilities within The District Detroit and is partnering with ParkWhiz to help you find the best parking for games and events in The District Detroit. ParkWhiz is an e-parking service that allows users to book a guaranteed parking space before reaching their destination.
For directions and parking maps, visit our Directions and Parking page.
Is there free parking if I am just coming down to buy tickets?
Guests visiting the Fox Theatre Box Office can park at no charge on non-event days in Lot 1 off Elizabeth St. or in the Fox Theatre Garage.
Free 30 minute parking for the XFINITY Box Office will be located on the street level of the Little Caesars Arena garage located at 165 Sproat. Parking will only be valid during XFINITY Box Office hours, excluding event times.
Will events be cancelled due to rain, snow or inclement weather?
All shows at Little Caesars Arena, Comerica Park, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre at Oakland University and Michigan Lottery Amphitheatre at Freedom HIll are ‘Rain or Shine’ events. 313 Presents rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket).
Do you offer sensory-friendly options?
Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Comerica Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests with sensory needs.
Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation. Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads are available to all guests who may feel overwhelmed by the environment. Guests will also have access to sensory areas for those who may need a quieter and more secure environment. Sensory bags may be checked out at Guest Services at each venue the day or night of an event.
How can I purchase suite tickets?
For 313 Presents suite and premium seating tickets and memberships, call 313-471-7313 or email her at premiumsales@313presents.com. For suite catering, please call 313.462.8909.
For additional information on premium seating, visit our Premium Seating page.
Do you give tours of 313 Presents venues?
At this time tours are not available for any of our venues. Please check back for more information.
How can I purchase tickets for your events?
You may purchase tickets online through Ticketmaster, calling our office at 313-471-7000, or by visiting one of our box offices. Please check the individual venue page for more information on hours of operation. Please Note: The box offices at Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre @ Freedom Hill are open during the summer concert season only. Most presales are only available for purchase online through Ticketmaster and not over the phone or in person at the box office.
Group tickets (usually 10 or more) are sold directly through our Group Sales department at 313-471-3099.
How do I contact Ticketmaster?
Visit Ticketmaster.com - Help | Contact Us.
OR Call 800.653.8000 for customer service.
I heard my favorite artist will be performing. Why isn’t this event listed on 313Presents.com? Why is the on-sale and ticket pricing information not listed either?
Upcoming events are not listed on 313Presents.com until they are 100% confirmed. Therefore, if you hear of an event coming to a 313 Presents venue – and the event is not yet listed on 313Presents.com – this event is not yet confirmed, and any pertinent event details (on-sale date, ticket pricing information, etc.) are not available at that time.
I lost something at one of your events. How can I retrieve it?
For lost items at Little Caesars Arena, call 313.471.7460, Monday - Friday from 9:00 a.m. - 5:30 p.m.
For lost items at the Fox Theatre or City Theatre, call 313.471.3200, Monday - Friday from 9:00 a.m. - 5:30 p.m.
How can I host an event at one of your venues?
If you are interested in hosting a private event, please call 313.471.3333
If you are interested in hosting a publicly ticketed event, please call 313.471.3200 for additional information.
Are tickets still available for a specific event?
Unless you’ve been specifically told a show is sold out, we cannot answer this question. You can find out what’s available at the Box Office OR you can check Ticketmaster. (The Box Offices sell from the same pool of tickets as Ticketmaster, so whatever availability is the same at all locations).
I am interested in procuring a donation for my charitable event or cause. How do I submit a request?
For information on submitting a donation request, visit our Donation Requests page.
I would like to purchase accessible seating tickets and/or need to know about elevators.
For accessible seating information, please click on the name of the venue you are looking to attend below and reference the "Accessibilty Services" section at the top of the venues landing page. You may also call the Accessible Seating information phone numbers below to speak to someone directly.
What forms of payment are accepted in the venue?
Little Caesars Arena, Comerica Park, & Fox Theatre no longer accept cash. The use of cashless forms of payment at Pine Knob Music Theatre, Meadow Brook Ampthitheatre, and Michigan Lottery Amphitheatre is strongly encouraged to limit contact. Please reference the FAQ section below for more details.