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313 Presents

Headquartered in The District Detroit, 313 Presents is a joint venture between Ilitch Sports + Entertainment and Pistons Sports & Entertainment. 313 Presents is Detroit's premier live entertainment company. Inspired by the soul of Detroit, 313 Presents promotes and produces concerts, theatrical productions, sporting events and family shows at six world-class venues across southeast Michigan including Little Caesars Arena, Fox Theatre, Comerica Park, Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre.

Accessibility

For more information on accessible tickets, parking and more, please see the Accessibility Services drop down here.

Accessible Restrooms

Accessible restrooms are located on the main floor in the Columbia Street vestibule.

Accessible Seating/Companion Seating

See Accessibility.

Account Manager

To access your ticket account for Fox Theatre, please click here.

Address

2211 Woodward Ave, Detroit, MI 48021

Advertising Opportunities

Please see Sponsorship Opportunities.

Age Requirements

Guests two years of age and older are required to have a ticket. Guests under the age of two may sit in a ticketed guest’s lap provided they do not obstruct the view of other guests. Age restrictions vary for all other events, in particular kid shows and events at the Fox Theater. For more information, please call 313-471-7000.

Airports

Detroit Metropolitan Airport is the closest major airport to the Fox Theatre and is recommended if you are flying in to visit us.

Aisle Policy

To help ensure guest safety and enjoyment of events at Fox Theatre, sitting or standing in the aisles or in the stairways is prohibited. We ask that guests refrain from leaning against rails throughout the venue. Guests will be asked to return to their assigned ticketed seat.

Alcohol

Guests must be at least 21 years of age to purchase and consume alcoholic beverages. Guests are not permitted to bring alcohol into the venue and no alcohol is permitted to leave the facility. Alcohol cut-off times vary by event. Please contact the nearest concessions stand for more information regarding alcohol cut-off times. The Fox Theatre reserves the right to change or modify the alcohol policies at any time. All guests who appear to be 30 years of age or younger will be required to show valid government-issued picture identification before purchasing alcoholic beverages. Guests will be limited to two alcoholic beverages per purchase.

Assisted Listening Devices

Assisted listening devices are available at the Guest Services Desk. Guests wishing to check out a device must leave a driver’s license or credit card, which will be returned upon receipt of the device in the same condition. Devices are distributed on a first-come, first-served basis and are provided free of charge.

ATMs

The Fox Theatre is a cashless venue and ATM's are not available.

Audio/Video Recording Devices

Generally, professional cameras, tablets, audio recorders and video recorders are not permitted in the Fox Theatre; this policy, however, is altered to accommodate the preference of the artist or show. To inquire if professional cameras, tablets, audio or video recorders are permitted for a particular event, please contact us at 313-471-7000.

For select performances, a strict no camera policy will be enforced and guests will be informed.

Auto Assistance

If at any point your car breaks down on Olympia property, inform one of our parking attendants or call 313-725-3848 and they will be happy to assist you.

Backstage Access

Fox Theatre does not distribute or issue backstage passes for any event.

Bag Policy

To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, the Fox Theatre has adopted a no bag policy.

Single compartment wallets smaller than 4” x 6” x 1.5”, with or without a handle or strap are permitted.

Exceptions to this policy include bags needed due to medical necessity including diaper bags, breast pumps and other medical devices. Medical bags must measure smaller than 14” x 14” x 6” and will be screened and tagged.

 

Banners and Signs

Guests are not permitted to use or wave flags, banners, signs, or other items that are affixed to any pole or stick made of wood, metal, plastic, or any other hard material and that is more than 11" x 17" in length. Banners and signs may not obstruct the view of guests, must be show-related and may not contain objectionable subject matter or be commercial in nature. Please see the Code of Conduct for a full list of prohibited language.

The Fox Theatre reserves the right to remove any banner, flag, or sign at any time.

Bars

There are a variety of domestic and craft beers, along with seltzers and craft cocktails available at Fox Theatre. Please ask an event colleague for specifics regarding bar options.

Binoculars

Guests are permitted to bring binoculars into the Fox Theatre to enhance their overall experience. Please note that bags or cases for binoculars are not permitted due to our bag policy. See Bag Policy.

Booking Information

To book an event, please email Booking@313Presents.com.

Bottles and Containers

Guests are not permitted to bring outside bottles or containers.

Box Office

The Fox Theatre Box Office is currently open on event days from 11:00 a.m. until 30 minutes after the event start.

Tickets for 313 Presents events can also be purchased at the following locations, unless otherwise noted hours are Monday - Friday 11:00 a.m. to 5:30 p.m.:

Little Caesars Arena XFINITY Box Office Hours

Pine Knob Music Theatre Box Office Hours

Meadow Brook Amphitheatre Box Office Hours 

You may also purchase tickets by calling 313-471-7929 or via 313presents.com/events

Broken Seats

If your seat breaks at any point during an event, contact the nearest event colleague and they will address the situation immediately.

Bus/Limo Drop Off

Please see Parking.

Cameras, Video Cameras and Audio Recorders

Generally, professional cameras, tablets, audio recorders and video recorders are not permitted in the Fox Theatre; this policy, however, is altered to accommodate the preference of the artist or show. To inquire if professional cameras, tablets, audio or video recorders are permitted for a particular event, please contact us at 313-471-7000. For select performances, a strict no camera policy will be enforced and guests will be informed.

Canadian Exchange Rate

Canadian Currency (CAD) will be accepted and valued at a rate in relation to the United States dollar (USD).

Canadian currency will only be accepted at The XFINITY Box Office, concessions stands and UWM District Market.

Cashless

The Fox Theatre is a cashless venue.

Code of Conduct

Fox Theatre is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies.

  • Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event.
  • Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm.
  • Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Fox Theatre reserves the right to prohibit anything deemed inappropriate
  • Do not fight, throw objects or attempt to enter or interfere with the performance area.
  • Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages.
  • Sit only in your ticketed seat and show your ticket when asked by venue personnel.
  • Do not exit with the expectation to re-enter the venue after scanning of tickets.
  • Refrain from smoking in non-smoking areas.

Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to share any concerns during the event with our venue personnel as soon as possible.

Comments, Compliments, Concerns

During an Event: If comments/compliments/concerns arise during an event, contact your Usher to be connected with a Guest Experience Supervisor or Manager to resolve the matter.

Non-Event Hours: Guest compliments/concerns/comments can be submitted via https://www.313presents.com/about/contact-us/get-in-touch/

Concessions

Concessions stands are located throughout the venue, offerings include: All beef hot dogs, Little Caesars pizza, nachos, assorted candy, soda, bottled water, popcorn, caramel corn and potato chips. For more information please see the nearest event colleague.

Contact Information

2211 Woodward Ave. Detroit, MI 48201

Main Line 313-471-7000

Accessible Seating/Special Accommodations 313-471-7929

Lost & Found Form: https://www.313presents.com/about/contact-us/lost-and-found.

Also see Social Media.

Corporate Partnerships

Please see Sponsorship Opportunities.

Credit Card Policy

MasterCard, Visa, Discover and American Express are accepted throughout Fox Theatre.

Detroit Information/ Visitors Guide

For a visitor's guide that lists various hotels, restaurants and other general Detroit information, please call 800-DETROIT (338-7648) or go to VisitDetroit.com.

Diaper Bags

Diaper bags are permitted into Fox Theatre. Bags must be under 14" x 14" x 6". Upon entry to the venue, all bags will be inspected. To ensure fan safety, we reserve the right to refuse admittance of any item deemed hazardous or suspicious. Guests will be asked to return all restricted items back to their vehicle.

Dietary Requirements and Restrictions

Please ask for the Food and Beverage manager on duty for more information.

Donation Requests

For any 313 Presents donation requests, please visit https://www.313presents.com/connect/donation-requests/.

Door Open Times

Door times are subject to change.

Drinking Fountains

There is a water cooler near the elevators on the main floor.

Drones

Drones are not permitted in or around Fox Theatre.

Duplicate Ticket Policy

Tickets purchased or transferred via the Ticketmaster platform or our venue box offices will always have priority over tickets obtained through non-affiliated secondary ticket market providers. We cannot verify authenticity of tickets outside of the Ticketmaster environment.

Elevators

There are two publicly accessible elevators in the venue.

If you have ever sat in the balcony at the Fox Theatre in Detroit, you may have had the opportunity to ride on one of the original passenger elevators installed back in 1928 before the theatre opened.

The elevators are beautifully detailed with red-leather wall panels, ornate brass railings and buttons and beautiful elephant-print carpet recreated from the original carpeting of the theatre during the restoration efforts of the 1980s.

It may surprise you to learn that these elevators were not originally part of the construction plans for the five-level theatre. The original plans of the building called for escalators, but likely due to concerns about soundproofing, these magnificent elevators were built instead.

Finally, it is important to point out that they are still hand-operated, just as they were on opening night.

Emergency Situations/Evacuations

See Evacuation Procedure.

Employment Opportunities

If you would like to join our team, employment opportunities are listed at IlitchCompanies.com/Careers.asp.

End Times

There is no standard end time for concerts or events.

Entrances

The main entrance is located on Woodward Ave under the marquee. For select performances, the Montcalm Street and Columbia Street entrances may be utilized.

Entry Inspection

To ensure the highest level of safety and security, all guests are subject to a security screening upon entering the Fox Theatre. See Prohibited Items.

Evacuation Procedure

If there is any type of emergency situation that might cause a delay of the event or an evacuation of the venue, please direct your attention to the stage or Event Colleague. Guests with special needs should contact the nearest Event Colleague for assistance. Guests at Fox Theatre are encouraged to take the following steps:

  • Be aware of your location at Fox Theatre at all times.
  • Identify the two exits closest to your seats.
  • Listen and watch for instructions from the stage or Event Colleague.

In the event of an emergency, Fox Theatre asks that all guests remain calm, cooperate with Event Colleagues, and follow the direction from the stage.

Event Seating Policy

To ensure all our guests receive the full value of their ticket investment, only those with a ticket for a particular seat can occupy that seat. Our Event Colleagues will be checking tickets to safeguard each guest's investment as a ticketed seat holder.

Family Restrooms

See Accessible Restroom.

Fan Feedback

See Comments, Compliments, Concerns.

Fan Mail

313 Presents is unable to accept artist fan mail.

First Aid

The First Aid location at Fox Theatre is at the Guest Service Desk near the Woodward Ave entrance.

Food Allergies

Please ask for the Food and Beverage manager on duty for more information.

General Admission

For some events, there is a general admission seating section. This is a first-come, first-served area.

Gluten Free Food

Please ask for the Food and Beverage manager on duty for more information.

Group Sales

Please visit us here or call 313-471-7313 for more information.

Guest Connect

Committed to creating memorable sports and entertainment experiences, Guest Connect is designed to engage colleagues in all departments and levels to deliver exceptional service in the form of responsiveness, helpfulness, sincere interest, assurance and empathy. The program is founded on the “Five Points of Common Sense for Memorable Events” to include:

Great First Impression
Understand & Empathize
Exceed Expectations
See It Through
Thank Them

For more information on the Guest Connect program, visit Guest Connect.

Guest Services

The Guest Services Desk is near the Woodward Ave Entrance.

Help

During an event, guests requiring assistance should contact the nearest crowd manager, uniformed police officer, event colleague or a representative at the Guest Services Desk near the main entrance.

During non-event times, please call 313-471-7000.

Heritage

Heritage at the Fox Theatre is the collection of all the tangible and intangible assets that tell the stories of the Fox Theatre, as well as those of the objects and features that make up the building. It is also any item or media that celebrates the performers, guests and colleagues that have been at the Fox Theatre over the years, or events that have taken place.

Hockeytown Cafe

Detroit’s favorite sports bar and venue for the ultimate Detroit Tigers fan, Hockeytown Café is open year-round in The District Detroit on Woodward Avenue. Hockeytown Café is next to the Fox Theatre, near the Fisher Theatre, Ford Field and a skip over from Comerica Park. Hockeytown Café hours vary by events, please call 313-471-7707 for operating hours.

ID

To purchase alcohol, United States residents must present a valid state-issued driver’s license, state ID card, passport or military ID, which indicates the guest to be at least 21 years of age (expired licenses, damaged licenses and driver’s licenses which do not have photos will not be accepted). International visitors must present a valid passport that shows the guest to be at least 21 years of age (expired/ damaged passports or any other form of identification will not be accepted). Passports must be in English to be accepted.

Inclement Weather Policy

Fox Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket). Should a decision be made to cancel or postpone an event, information will be posted immediately through the venue’s social media outlets.

Laptops/Tablets

Laptops are not allowed in the venue. Please See Prohibited Items for a full list.

Laser Pointers

Laser pointers and other laser devices are not allowed inside Fox Theatre.

Levy Restaurants

Levy Restaurants is the concessionaire, fine dining and catering provider at the Fox Theatre.

Lighting

Please be advised that lasers, mist and strobe lights, or any combination of those, may be used during any given event.

Lockers

There are no public lockers at Fox Theatre.

Lost and Found

Found items are turned into the Guest Services Desk near the Woodward Ave entrance. Guests may inquire about items at any point during the event. After an event, guests may submit an inquiry here.

Lost or Missing Individuals

If you become separated from your child or family member during an event, please seek the nearest event colleague.

Merchandise

If available, merchandise is available for sale the night of each event at multiple locations throughout the venue.

Media Access

All media credential requests for concerts should be directed to 313 Presents publicity department at PR@313Presents.com. All requests received by 313 Presents will be forwarded to the tour publicist/band management and are subject to show policies.

Mobile Ticketing

All events at Fox Theatre use mobile ticketing as the primary method of entry. The Ticketmaster technology allows for convenient online transfer and re-sale of tickets and provides a user-friendly platform for the online management of tickets. Mobile ticketing allows fans to use their smartphone or mobile device as an event ticket, providing access to the venue through a barcode or near proximity technology. Ticket scanning provides quick validation and controls fraudulent, duplicate or invalid tickets from entering Fox Theatre. For access to your mobile tickets, click here. Before leaving home, we encourage guests to add their tickets to their Apple Wallet or Google Pay for an efficient entry process.

Noise Makers

See Prohibited Items.

Nursing Mothers

For the comfort of nursing mothers, there is a private space on the suite level. Guests who would like access should visit the Guest Service Desk to be escorted to this space. Breast pumps are permitted inside the theatre. If you have any questions about related items, please reach out to TheatreExperience@OlyEnt.com.

Outside Food and Beverage

Outside food and beverage is not permitted.

For children or medical purposes, individualized food and beverage are allowed. Guests with special medical or religious dietary requests will be accommodated.

Oversized Vehicle Parking

Please see Parking.

Parking

For more information, visit us here.

Phone Numbers

See Contact Us.

Premium Areas

Private Suite Members level between the lower and mezzanine levels at the Fox Theatre. Guests with a suite ticket receive access to a private suite, complimentary buffet-style dinner and private restrooms on the exclusive members-only suite level. For more information on premium seating areas, please visit us here. For information about leasing or renting a suite Fox Theatre events, please call 313-471-7313.

Premium Seating

Premium seating options at the Fox Theatre are Suite Leases, Season Seat Suite Memberships, Individual Suite Rentals, or Lower Level Flex Plan Seating. Suite seating can include access to a private suite, complimentary buffet-style dinner, private restrooms and parking in the Fox Theatre Garage. Lower Level Flex Plan members receive guaranteed access to purchase great lower level seats for every Fox Theatre show, along with access to purchase parking in the Fox Theatre Garage. For more information on premium seating options, please visit us here. For information about premium seating for Fox Theatre events, please call 313-471-7313.

Presale Opportunities

Gain access to exclusive presales and ticket offers for our premier concert and event locations. Be the first to know about contests, special events, breaking news and more by signing up at 313Presents.com/StayConnected.

Private Events

For more information please call 313-471-7104 or email Special.Events@olyent.com.

Prohibited Items

For a full list of prohibited items at Fox Theatre, please visit: 313Presents.com/ProhibitedItems

Public Phones

There are no public phones at Fox Theatre.

Public Transit

For more information, please click here.

Re-entry Policy

There is no re-entry into Fox Theatre.

Refunds or Exchanges

There are no refunds for event tickets. All sales are final.

Restrooms

There are restrooms throughout every level of the venue. If you cannot find a restroom, please ask the nearest Event Colleague and they will direct you. Please see Accessible Restrooms for information on their exact locations.

Schedules

For 313 Presents schedule of events, please visit 313Presents.com/Events.

Seat Numbering

The Fox Theatre has six sections (1-6) and each seat number is three digits. When looking at the stage, seat 1 is the first seat on the left side of the row.

Seating Capacities

The seating capacity is just over 5,100.

Seating/Tickets

All guests are required to have a ticket for their ticketed area. Guests may be asked to show their tickets for entry into the ticket holder’s specific section.

See Something, Say Something

“If You See Something, Say Something™” is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity. If you see something suspicious, please report it to an Event Colleague.

Sensory Inclusion

Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Comerica Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event colleagues are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.

Sensory bags, equipped with noise canceling headphones, fidget tools and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available. Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition. Sensory items are available at the nearest Guest Service desk and are distributed on a first-come, first-served basis and are provided free of charge.

Service Animals

Service animals are welcome into Fox Theatre. The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as “any dog [or miniature horse] that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition." C.F.R. § 35.104 and § 36.104 (2010).

Sign Language Interpreters

A sign language interpreter can be provided, however, a three-week notice is required before an event. To request a sign language interpreter, please fill out this form.

Smoking Policy

Fox Theatre is a smoke-free venue and re-entry is prohibited.

Social Media

Follow us on Twitter @FoxTheatreDet; Facebook @FoxTheatreDetroit and Instagram @TheFoxTheatreDetroit

Soliciting

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Fox Theatre property without Fox Theatre approval.

Special Events

For information regarding venue rental, visit Booking@313Presents.com.

Sponsorship Opportunities

For information on corporate partnership opportunities, please reach out to Melissa Brennan via email Melissa.Brennan@OlyEnt.com.

Stage Configurations

If available, the setup for each concert or event stage can be found on Ticketmaster.com.

Strollers/Baby Carriers

Strollers and baby/infant carriers are permitted in the venue. Strollers should be able to fold up to be stored at the top of the section. Strollers should not in any way inhibit general guest movement or block any aisle. For assistance in storing a stroller, please speak with the event colleague in your section. Strollers are not available for rent. Infant carriers should be able to fit in a lap, as there may not be room in the seating area to accommodate the carrier.

Suites

Suites at the Fox Theatre are located between the lower and mezzanine levels at the Fox Theatre. Guests with a suite ticket receive access to a private suite, complimentary buffet-style dinner and private restrooms on the exclusive members-only suite level. For more information on premium seating areas, please visit us here. For information about leasing or renting a suite during Fox Theatre events, please call 313-471-7313.

Suite Food and Beverage

The suites at the Fox Theatre offer a full menu with options ranging from three to four proteins, sides, desserts, etc. Menus change for each event and food and beverage is served for 90 minutes once doors open, desserts are served during intermission.

If you have any dietary restrictions please visit us [here] or call 313-471-7313. Requests are only accepted for events M-F up until 12 p.m. the day of show.

Throwing Objects/Projectiles

Please see Code of Conduct.

Ticket Donation Requests

313 Presents takes great pride in community involvement and makes every effort to accommodate as many ticket donation requests as possible for local non-profit organizations. Please review the guidelines and procedures for requesting ticket donations at 313Presents.com/DonationRequests.

Ticket Office

Please see Box Office.

Ticket Scanning

See Mobile Ticketing.

Ticket Services and Retention

To contact the Premium Sales and Service team, please call 313-471-7313.

Ticketing

Tickets for the Fox Theatre events may be purchased through Ticketmaster.com or at the Fox Theatre Box Office or the Little Caesars Arena XFINITY Box Office. Please see Box Office here for the most up-to-date information. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source. Guests must always have their tickets on their person when attending an event. To inquire about Royal Season Ticket packages, please call 313-471-7313.

Ticketmaster Convenience Fees

Ticketmaster convenience fees vary by event but are waived if you purchase tickets in person at any of our five Ilitch Sports + Entertainment venues:

Little Caesars Arena XFINITY Box Office

Fox Theatre Box Office

Pine Knob Music Theatre Box Office

Michigan Lottery Amphitheatre Box Office

Meadow Brook Amphitheatre Box Office

Umbrellas

Collapsible umbrellas are allowed in the venue. Golf umbrellas, umbrellas with pointed tips and oversized umbrellas are not permitted.

Vegan Food Options

At this time, Fox Theatre does not offer vegan food options.

Vegetarian Food Options

Please ask for the Food and Beverage manager on duty for more information.

Venue Rental

See Private Events.

Visual Impairment Seating

See Accessibility.

Wheelchairs

Wheelchairs are available at each entrance for transportation to and from the seating areas. Upon arena entry, please ask an event colleague for wheelchair assistance and they will be happy to help you. Wheelchairs are not available for individual use during events. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the doors. In the event of a medical emergency in which wheelchair service is required, please contact the nearest event colleague. Guests are permitted to bring their own wheelchairs to the Fox Theatre.

Will Call

Will Call is located at the Fox Theatre Box Office.